Nicole MacKenzie
Highlands Ranch,CO
Summary
Creative Graphic Designer with talent for developing unique custom artwork. Integrating innovative approaches to ideas and concept development. Offering 10 years of expertise overseeing individual projects and brand development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Graphic Designer
IMS Printing And Signs
03.2019 - Current
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Designed creative digital displays used in online advertising for local businesses.
- Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
- Completed final touches for projects before rollout.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Elevated corporate presentations with custom infographics, effectively communicating complex data in an easily digestible format.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Continuously researched industry trends to stay current on emerging technologies and best practices in graphic design.
- Met with customers to present mockups and collect information for adjustments.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Mentored junior designers, providing guidance on industry best practices and fostering a collaborative work environment.
- Revamped marketing collateral for trade shows, leading to higher booth traffic and greater lead generation opportunities.
- Created original artwork for range of print, web and video projects.
- Used interactive design elements to create more engaging user experience.
- Developed graphics and visual content for social media campaigns.
- Created logos, illustrations and typography for various organizations.
Assistant Manager
Lucky Brand
01.2019 - 03.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Operations Manager
Tory Burch
07.2017 - 01.2019
- Overlooked inventory control, transferring product, and archiving sales transactions
- Trained associates in driving product and product knowledge.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Green Sativa
01.2017 - 05.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Bachelors of Illustration -
Rocky Mountain College of Art And Design
Denver, CO07.2024
Associates of Graphic and Web Design -
The Art Institute of Colorado
Denver, CO01.2015
Skills
- Microsoft Office and Excel
- Customer Service
- Fiori/SAP 4 Inventory Systems
- Data Entry
- Print design
- Graphic Design
- Image Editing
- Branding
- Logo creation
- Layout Design
- Social Media Design
- Web Design
- Branding and Identity
- Adobe Creative Suite
- Packaging Design
- Illustration
- Complex Problem-Solving
- Digital graphics
- Visual Communication
- Typography Design
- Corporate Branding
- PC and Mac platforms
- Marketing media
- Branding strategies
- Advertising understanding
- Deadline Adherence
- Project Management
- HTML and CSS Knowledge
- UI and UX Design
- Sketching abilities
- Project Coordination
- Wireframing and Prototyping
- Production Management
- Presentation Design
- Project management abilities
- Production Standards
- Sales expertise
- Accessibility Design
- Account Management
- Analytical Skills
- Teamwork and Collaboration
- Time management abilities
- Excellent Communication
- Multitasking Abilities
- Originality and Creativity
- Active Listening
- Self Motivation
- Adaptability and Flexibility
- Rough Sketching
- Adobe Systems Software
- Reliability
- Concept Development
- Interpersonal Skills
- Written Communication
- Attention to Detail
- Illustration and Design
- Problem-solving abilities
- Time Management
Online Portfolio
heartnhanddesign.com
Positions
- Key Holder, Tory Burch, 2017-01-01, 2019-01-01
- Assistant Supervisor, Jeremiah's Sprinklers, 2016-05-01, 2016-08-01
- Carpenter, Mansion Makers, 2012-09-01, 2016-12-01
- Assistant Manager, Lucky Brand, 2019-01-01, Present
- Operations Manager, VitaMeds, 2015-06-01, 2016-05-01
- Assistant Manager, Tory Burch, 2017-07-01, 2019-01-01
Volunteer Experience
- Designed corporate brand, conceptualized product, Compiled Investor Presentation and Guidelines for start-up company Vitasken, 2015-07-01, 2016-04-01
- Set up and worked booth at Homeless Awareness event: 48 hours at Redline Gallery, Curating shows for community studio, 2017-05-01, Present
References
- Vitasken, Keith Fletcher, 720-582-0582
- VitaMeds, Casey MacKenzie, 720-365-5598
- Tory Burch, Madelyn Jarvis, 571-535-1811
- Lucky Brand, Lora Borissova, 847-962-6109
Timeline
Graphic Designer
IMS Printing And Signs
03.2019 - Current
Assistant Manager
Lucky Brand
01.2019 - 03.2019
Operations Manager
Tory Burch
07.2017 - 01.2019
Assistant Manager
Green Sativa
01.2017 - 05.2017
Bachelors of Illustration -
Rocky Mountain College of Art And Design
Associates of Graphic and Web Design -
The Art Institute of Colorado
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