Nicole Maddox
Grand Prairie,TX
Summary
Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Exceptional superior customer service and computer skills. Adept at solving complex problems to exceed client expectations. Successfully cultivated lasting relationships and streamlined transactions, significantly contributing to team success. Seeking to utilize and expand acquired skills for purposes of Kingdom work.
Overview
20
20
years of professional experience
Work History
Realtor
Real Sense Real Estate
2013.08 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Licensed Real Estate Assistant
Heather Bounds
2012.03 - 2013.08
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with Top Producer CRM system to maintain readiness for future mailings.
- Prepared purchase agreements and disclosures and used Zipforms and Docusign to complete paperwork.
- Maintained accurate records of all properties listed for sale, ensuring up-to-date information for potential buyers.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Children's Ministry Leader
Crossroads Christian Church
2009.07 - 2010.08
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Worked with directors and board members to develop lesson plans and special events for children.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
Retail Sales Associate
Best Buy
2004.10 - 2008.03
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Education
Bachelor of Science - Interior Design
University of Texas At Arlington
Arlington, TX12.2008
Skills
- Superior customer service
- Excellent Teamwork and Collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional Verbal/written communication
- Ability To Assess Customer Needs
- Complex Problem-Solving and Solution Finding Skills
- Fast Learner
- Computer Skills
- Administrative Duty Skills
Additional Experience
In addition to work experience, I have the following other beneficial experiences:
-15 years of volunteer experience teaching children's Sunday School class in our church's children's ministry grades 1st - 7th
- Bible Study Fellowship leader for 1 year
- Worked in Retail as a Sales Associate since the age of 16 through for other varies companies such as AAFES (American Exchange Armed Forces), Circuit City, Home Depot, and Dillard's. These were not included in the Resume work History as they include the same skills from working at Best Buy, however were shorter periods of employment due to father being in the military and a couple were also "in between" jobs.
Timeline
Realtor
Real Sense Real Estate
2013.08 - Current
Licensed Real Estate Assistant
Heather Bounds
2012.03 - 2013.08
Children's Ministry Leader
Crossroads Christian Church
2009.07 - 2010.08
Retail Sales Associate
Best Buy
2004.10 - 2008.03
Bachelor of Science - Interior Design
University of Texas At Arlington
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