Nicole Maddox

Works in partnership with the Executive Director to ensure the overall success of the community.

Facilitates business management and HR functions for the community.

Processes bi-weekly payroll and maintaines accurate timekeeping records.

Manages talent acquisitions to meet workforce demands. Coordinates pre-employment screenings, drafts offer letters, and facilitates onboarding processes,

Manages operations of front desk personnel

Responsible for admissions, billing reconciliation, long-term care insurance claims, daily census and monthly audits

Oversees general finance functions with emphasis on budgets and payments

Collaborates with physicians, clinicians, pharmacy operations, and sales team to coordinate patient care plans.

Provided administrative support to nursing and pharmacy departments as needed.

Arranged round-trip transportation while addressing inquiries about payment plans, available therapies, and pharmacy services.

• Responsibilities also include patient advocacy, data input of patient demographics, verifying patient insurance coverage, obtaining medical documentation, scheduling for multiple locations, ordering and maintaining office inventory

• Conducted regular performance evaluations for clinical staff members, providing constructive feedback and setting goals for continuous improvement in their roles.
• Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
• Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
• Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.