Nicole Mallon
Leesville,SC
Summary
Highly proactive and dedicated manager with 20 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
15
15
years of professional experience
Work History
Server/ Manager
O'Hara's Public House
2023.01 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server
Antai
2022.05 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Stella Osteria
2019.04 - 2022.05
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Liability Claims Representative II
Enterprise Holdings
2018.04 - 2020.05
- Settling minor to complex auto bodily injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness
- Manage multiple cases simultaneously and document every step of activity for each claim
- Investigate, evaluate and negotiate auto accident claims, to reach a fair and equitable settlement for all parties involved in a fast-pace environment
- Adhere to all statutory and regulatory fair claim practices to determine extent of company’s liability
Management Assistant
Enterprise Holdings
2018.02
- Increased customer service score from a corporate average of 82% to 87%
- Built a sales culture within branch daily, by creating incentives, motivating them to sale
- Exceeded sales goals each month, placing me top 3 within the top 10% of the matrix
- Analyzed income instatements to determine Profit and Lost opportunity
Management Trainee
Enterprise Holdings
2017.05
- Delivered superior customer service by focusing on exceeding customer expectations by interacting daily with local business’s during pick up and drop offs
- Consistently communicated, negotiated, and interacted with customers, vendors, dealerships, and insurance companies
- Sales responsibilities included selling rental cars and insurance coverage
- Operation responsibilities included the logistics of maintain a fleet of vehicles, driving services, procuring cars from other branches, and performing administrative work
Head Server / Bartender
Café Assisi
2014.08 - 2017.04
- Persistently educated co-workers on daily specials to promote key items and drive sales
- Addressed concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Routinely completed a thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Handled end-of-day financial audits and closing paperwork, counting and verifying cash and card sales
Shift Manager / Head Server
Lafayette House
2008.11 - 2014.12
- Hired, trained, supervised and motivated team of 10 waiters to provide knowledgeable, etiquette and professional service to every guest
- Achieved sales goals and business objectives by motivating staff and promoting positive hospitality service
- Protected company’s reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant, resulting in increased food sales
Education
Bachelor’s - Business Management
Johnson & Wales University, Chaplin School of Hospitality & Tourism
Providence, RI2008
Skills
- Excellent Organizational Skills
- Ability to Work Under Pressure
- Strong Interpersonal Skills
- Team Training and Development
Timeline
Server/ Manager
O'Hara's Public House
2023.01 - Current
Server
Antai
2022.05 - 2022.12
Bartender
Stella Osteria
2019.04 - 2022.05
Liability Claims Representative II
Enterprise Holdings
2018.04 - 2020.05
Management Assistant
Enterprise Holdings
2018.02
Management Trainee
Enterprise Holdings
2017.05
Head Server / Bartender
Café Assisi
2014.08 - 2017.04
Shift Manager / Head Server
Lafayette House
2008.11 - 2014.12
Bachelor’s - Business Management
Johnson & Wales University, Chaplin School of Hospitality & Tourism
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