Nicole Malone-Fleming

Work History

CNA

Synergy Home Health Care

12.2018 - 06.2024

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Reduced patient stress levels through effective communication and active listening skills.
Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Prevented cross-contamination by cleaning and sterilizing equipment.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Mobility Bus Driver

MARTA

10.2007 - 05.2016

Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Conducted pre-trip inspections of bus for safe operation.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Communicated regularly with central dispatch teams to report delays and route changes.
Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Received excellent customer reviews for friendly, punctual transport services.
Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
Collected accurate fares ahead of travel, including cash, tokens and passes.
Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Assisted passengers with inquiries and requests during trips.
Verified cleanliness and tidiness of bus through regular cleaning.
Aided passengers with disabilities or special needs.
Fostered safe bus environment by enforcing rules of conduct for passengers.
Diffused potential passenger disputes with fairness and professionalism.
Calculated and collected fares from passengers.

Summary

Overview

Work History

CNA

Mobility Bus Driver

Education

Pre-Nursing

Pre-Nursing

Skills

Timeline

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