NICOLE MAMBO

Hancock Whitney Bank

11.2024 - Current

Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
Assisted customers with account inquiries, providing clear information and support.
Maintained cash drawer integrity through careful handling and daily reconciliations.
Collaborated with team members to uphold branch policies and procedures consistently.
Utilized banking software to manage transactions and maintain accurate records.
Adhered to all compliance regulations, ensuring proper security measures were followed during transactions.
Participated in training sessions to enhance product knowledge and service skills.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Reconciled cash drawer and resolved discrepancies.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

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