Nicole Mann
Simmons Bank
Cordova,TN
12
years of professional experience
Accomplished banking and financial services professional with 20+ years of experience in commercial lending support, retail banking, branch operations, customer relationship management, and team leadership. Proven success supporting multimillion-dollar commercial loan portfolios, driving business growth, improving operational efficiency, and delivering exceptional client service.
Work History
Commercial Loan Assistant
3 Years 7 Months- Assisted commercial bankers in executing loan documentation closings and overseeing portfolio administration to enhance operational efficiency.
- Generated and directed over $20 million in commercial lending opportunities to enhance business growth.
- Managed comprehensive processing of commercial consumer and real estate loan transactions, ensuring accuracy and compliance with financial regulations.
- Conducted detailed reviews of loan maturities and past-due reports, addressing documentation exceptions effectively.
- Enhanced efficiency of loan operations through execution of boarding procedures, modification of payoffs, timely tickler updates, and diligent collateral maintenance.
Branch Manager
7 Months- Led daily branch operations, coaching staff to consistently exceed service goals.
- Managed staffing, scheduling, workflow, and customer engagement.
- Oversaw staffing and scheduling processes to enhance workflow efficiency at the branch.
- Executed comprehensive branch audits to ensure compliance with regulatory standards.
Financial Specialist
7 Years 10 Months- Effectively managed and resolved complex customer issues, consistently achieving a 95% resolution rate.
- Trained branch staff on procedures and operational best practices to enhance service delivery.
- Trained branch staff on procedures and operational best practices.
- Streamlined processes to improve operational efficiency and decrease processing errors.
- Completed consumer loans efficiently, ensuring timely processing and customer satisfaction.
Education
- Business Administration Coursework
Skills
Loan Documentation
Commercial Lending
Branch Operations
Compliance
Loan portfolio management
Risk Management
Customer Relationship Management
Business Development
Team Leadership
Timeline
Commercial Loan Assistant
Simmons Bank
12.2022 - 07.2026Read More
Branch Manager
Renasant Bank
05.2022 - 12.2022Read More
Financial Specialist
Pinnacle Financial Partners
07.2014 - 05.2022Read More
Western Governors University
from Business Administration Coursework
Read More