NICOLE MARCANTONIO
Arvada,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Action Behavior Center
Broomfield , CO
05.2021 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Used Catalyst to document patient information, progress notes and treatment plans.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
Behavior Technician
Autism Home Support Services Inc.
Denver, CO
06.2020 - 05.2021
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over four students.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Client Care Representative
Wheat Ridge Animal Hospital
Wheat Ridge, CO
02.2020 - 08.2020
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Responded to customer requests for products, services and company information.
- Carried out euthanizations and DOA's and assisted clients through the process.
- Conferred with customers about concerns with services to resolve problems.
- Maintained accurate record-keeping with proactive attention to client information updates.
Program Assistant
The Family Tree
Wheat Ridge, Colorado
08.2019 - 02.2020
- Provided supervision for parenting time and would record behaviors from child and parents.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Prepared clearly written and formatted documents and reports.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Documented data and completed accurate updates to case records.
Education
High School Diploma -
Arvada West High School
Arvada, CO2016
Graphic Design - Graphic Design
Warren Tech Central
Colorado2016
Criminal Justice - Criminal Justice
Warren Tech North
Arvada, Colorado2015
Skills
- Ethical Leadership
- Personable and outgoing
- Strategic thinker
- Records management
- Documentation skills
- Complaint resolution
- Report preparation
Timeline
Behavior Technician
Action Behavior Center
05.2021 - Current
Behavior Technician
Autism Home Support Services Inc.
06.2020 - 05.2021
Client Care Representative
Wheat Ridge Animal Hospital
02.2020 - 08.2020
Program Assistant
The Family Tree
08.2019 - 02.2020
High School Diploma -
Arvada West High School
Graphic Design - Graphic Design
Warren Tech Central
Criminal Justice - Criminal Justice
Warren Tech North
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