Nicole Marcheae

• Manage the Leasing Department
• Verifying Applicants: Conduct thorough background checks, including credit history and rental history, to assess the suitability of applicants
• Process and Approve Applications: Review rental applications to ensure all necessary documentation is submitted and evaluate potential tenants based on credit, income, and background checks.
• Show Homes to Future Residents: Schedule and conduct tours of available properties, highlighting features and answering any questions prospective tenants may have.
• Ensure Homes Are Move-In Ready: Conduct inspections to verify that homes meet cleanliness and maintenance standards, coordinating any repairs or cleaning as needed before new residents move in.
• Suggest Price Changes for Market Rents: Analyze current market trends, comparable properties, and occupancy rates to recommend adjustments to rental pricing, ensuring competitiveness and profitability.
• Updating Apartment Availability Reports/Boards: Regularly refresh listings to ensure they reflect current vacancies, including details like pricing, features, and amenities.
• Completing Paperwork: Ensure all lease agreements, applications, and other necessary documentation are filled out accurately and filed properly. Keeping a checklist helps streamline this process.
• Responding to Emails: Maintain a prompt response time to inquiries from potential tenants and current residents, providing clear and helpful information.
• Determining Move-In Dates and Apartment Types: Coordinate with applicants to establish their desired move-in timelines and match them with available units that meet their preferences.
• Receiving and Handling Resident Complaints: Create a system for logging complaints, addressing them in a timely manner, and following up to ensure resolution. Good communication is key to maintaining tenant satisfaction.

• Greet Customers: Welcome customers warmly as they arrive, making them feel comfortable and valued.
• Assist Customers in Purchasing: Guide customers through the car-buying process, providing information on different models, features, and financing options to help them make informed decisions.
• Negotiate Pricing: Work with customers to discuss pricing, incentives, and financing terms, aiming to reach a mutually beneficial agreement.
• Handle Paperwork: Manage all necessary documentation, including sales contracts, financing applications, and registration forms, ensuring everything is completed accurately and efficiently.

Process Applications from Start to Finish: Handle the entire application process, from initial submission to approval or denial, ensuring compliance with all regulations.
Post Money: Record and process incoming payments, including rent and fees, accurately and promptly.
Complete Final Move-Out Inspections and Charges: Conduct inspections of vacated units to assess damages and determine any charges due from the departing residents.
Renewals: Manage lease renewals, communicating with residents about their options and ensuring all paperwork is completed and filed.
Market Surveys: Conduct surveys of local rental markets to assess competitive pricing, vacancy rates, and trends, adjusting your strategy accordingly.
Resident Complaints: Address and resolve resident complaints effectively, ensuring timely communication and follow-up to maintain tenant satisfaction.
Property Inspections: Perform regular inspections of the property to ensure it meets standards for safety, cleanliness, and maintenance.
Vendor Management: Coordinate with vendors and service providers for maintenance, repairs, and other services, ensuring quality work and adherence to budgets.
Customer Service: Provide excellent customer service to residents, fostering a positive living environment and encouraging tenant retention.
Manage Delinquency: Monitor rent payments and follow up on delinquent accounts, working to resolve issues while maintaining a professional relationship with residents.
File Auditing: Regularly review and audit files for accuracy and compliance, ensuring all records are up-to-date and well-organized.
Manage Service Requests: Oversee maintenance requests, ensuring they are addressed in a timely manner and tracking progress to enhance resident satisfaction.

• Same roll as previous assistant manager roles

• Communicate with Project Stakeholders: Maintain clear and consistent communication with project managers, superintendents, owners, and subcontractors to ensure everyone is aligned on project goals and timelines.
• Provide Administrative Support: Assist with various administrative tasks, such as scheduling meetings, preparing reports, and managing correspondence to support project operations.
• Organize and Maintain Project Files and Databases: Develop a system for organizing project documentation, ensuring that files are easily accessible and up-to-date.
• Create Files, Labels, and Spreadsheets: Design and implement organized tracking systems, using labels and spreadsheets to manage project details efficiently.
• Manage the Submittal Log: Keep a detailed log of all submittals, ensuring they are processed promptly and follow up with relevant parties to avoid delays.
• Generate Contracts and Purchase Orders: Prepare contracts and purchase orders for subcontractors, ensuring all necessary terms and conditions are included.
• Ensure Compliance with Documentation: Verify that all contracts, insurance policies, certificates, and bonds are current and received before any subcontractor begins work on-site.
• Track RFI's (Requests for Information): Monitor all RFIs, ensuring they are documented, distributed to team members, and addressed in a timely manner.
• Provide Weekly Logs: Compile and distribute daily logs on a weekly basis to project managers, summarizing activities, progress, and any issues at each job site.

• Financial Oversight: Developed and managed the annual operating budget, maintained accurate payroll and commission records, and ensured timely processing of financial statements.
• Team Leadership: Recruited, trained, and coached employees, conducting performance evaluations and recommending salary adjustments. Created monthly schedules to optimize office coverage.
• Operational Excellence: Established measurable benchmarks for team performance, ensuring goals were met while continuously seeking improvements.
• Resident Relations: Fostered a positive living environment through effective communication and proactive management, contributing to high resident satisfaction and retention rates.
• Maintenance Management: Monitored and ensured timely completion of maintenance requests, conducted property inspections, and implemented move-out procedures.
• Financial Accountability: Handled invoicing, petty cash management, and participated in rent collection processes, maintaining comprehensive records of all financial transactions.

• Prospective Resident Engagement: Assisted potential residents in identifying their needs and preferences, ensuring a personalized and efficient application experience.
• Compliance and Standards: Adhered to company procedures and Fair Housing regulations throughout the application and leasing process.
• Database Management: Maintained thorough records of all communications and interactions with prospective residents in the Onesite tracking database.
• Property Inspections: Conducted inspections of model apartments and market-ready units to ensure cleanliness and compliance with company standards.
• Application Processing: Updated availability reports and processed applications, including credit checks and rental history verifications, while ensuring timely follow-ups with applicants.
• Market Analysis: Gathered and analyzed information on local market competition to inform leasing strategies.
• Service Request Coordination: Recorded and communicated all service requests to the maintenance team, ensuring timely completion and high resident satisfaction.

Property Management Assistant

• Daily Operations Support: Assisted with daily property management tasks, ensuring smooth operations and high standards.
• Rent Collection and Processing: Ensured timely collection, processing, and daily deposit of rent payments to the bank.
• Move-In/Move-Out Coordination: Facilitated resident move-in and move-out procedures, ensuring a seamless transition.
• Notice Issuance: Issued necessary notices for late payments, eviction processes, and lease violations, maintaining compliance with regulations.
• Resident Relations: Addressed resident concerns and requests promptly to enhance satisfaction and community well-being.
• Delinquent Account Recovery: Pursued recovery of funds on delinquent accounts, collaborating with attorneys for eviction processes as needed.
• Lease Renewals: Created and monitored resident renewal offers, fostering long-term residency.
• Liaison Role: Acted as a communication bridge between residents and the Property Manager regarding maintenance and issues.
• File Audits: Conducted audits of leasing agent files to ensure accuracy and compliance.
• Property Maintenance Oversight: Assisted in property walks to uphold appearance and standards.