Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Margiotta

Yonkers,NY

Summary

Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.


Diligent cashier with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with food service and adaptable to new processes and procedures.


Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.


Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head Teacher

The Learning Experience
05.2023 - 07.2023
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Server

The Melting Pot Restaurants Inc.
04.2022 - 01.2023
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Prepared checks, itemizing total meal costs and taxes.

Package Handler

FedEx
08.2020 - 12.2021
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Used digital database to keep records of units and stock moved.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Server

Cheescake Factory
01.2018 - 02.2020
  • Stocked service areas with supplies during slow periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Filled condiments and napkin containers during slack periods.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Server Shift Leader

IHOP
02.2015 - 08.2018
  • Leveraged POS system to receive and take guest orders and process payment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.

Cashier Trainer

Mcdonalds, PDI FOODS
06.2010 - 01.2015
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained productive relationships with employees.
  • Processed payments promptly for customers to exceed productivity standards.

Education

Some College (No Degree) - Criminal Justice/psychology

Westchester Community College
Valhalla, NY

Skills

  • Liquor, Wine and Food Service
  • Table Setting Arrangements
  • Dining Customer Service
  • Buffet Setup and Takedown
  • High-Volume Dining
  • Food Safety Understanding
  • Food Inspection
  • Check Payment Processing
  • Table Bussing
  • Point of Sale (POS) System Operations
  • Adaptability and Dependability
  • Store Opening and Closing
  • Complaint Resolution
  • Heavy Lifting
  • Foundational Knowledge
  • Staff Guidance
  • Behavior Management
  • Parent Conferences
  • Social-Emotional Learning Training

Certification

in the Process of getting my CDA

Timeline

Head Teacher

The Learning Experience
05.2023 - 07.2023

Server

The Melting Pot Restaurants Inc.
04.2022 - 01.2023

Package Handler

FedEx
08.2020 - 12.2021

Server

Cheescake Factory
01.2018 - 02.2020

Server Shift Leader

IHOP
02.2015 - 08.2018

Cashier Trainer

Mcdonalds, PDI FOODS
06.2010 - 01.2015

Some College (No Degree) - Criminal Justice/psychology

Westchester Community College

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