Jack Henry
Nicole Marheineke
Management/Operations
Rogers,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development Officer / Branch Manager
Equity Bank
12.2022 - 08.2024
- Generated new business with marketing initiatives and strategic plans.
- Monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships, driving revenue growth and maintaining regular communication.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed a minimum of 30 incoming calls from customers and other team members daily, while also assisting customer needs.
AVP Branch Manager
Grand Savings Bank
05.2014 - 08.2017
- Supervised branch operations and made continuous improvements in each area.
- Encouraged employee development and promoted management staff from within.
- Represented bank at community events to establish strong relationships and promote business.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Complied with established internal controls and policies.
- Recruited, interviewed, hired and trained for all Northwest Arkansas and Southeast Oklahoma branches.
- Supported Vice Chairman with special projects and additional job duties.
Branch Manager
First National Bank Of Rogers
09.2000 - 05.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted Business Development Officer with promoting new business growth.
Education
High School Diploma -
Rogers High School
Rogers, AR05.1999
Skills
- Management of Financial Resources
- Compliance Assessments
- Employee Training Oversight
- Loan Processing
- Internal Controls and Reporting Systems
- Branch Operations
- Sales Support
- Strategic Risk Management
- Staff Recruitment and Hiring
Accomplishments
- Developed brand new Training program for all new tellers and CSRs.
- Created and implemented training manuals for new and seasoned tellers and CSRs.
- Formed the Dollars & Cents program for 5th grade students to teach the value of money, set up early savings accounts and build early customer relationships.
- Presented Bank@Work presentations with valued business clients to educate their team on our products and services and providing the convenience of opening accounts onsite.
- Closed a million dollar consumer relationship while competing with competitor rates.
Certification
- Notary Public
- Credit Life and Gap Insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Aurora
BPM
Integrated Teller
Director
Connect
Consumerbot
WireXchange
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Time with my Family
Serving People
Problem Solving
Timeline
Business Development Officer / Branch Manager
Equity Bank
12.2022 - 08.2024
AVP Branch Manager
Grand Savings Bank
05.2014 - 08.2017
Branch Manager
First National Bank Of Rogers
09.2000 - 05.2014
High School Diploma -
Rogers High School
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