Jack Henry
Nicole Marheineke
Management/Operations
Rogers,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development Officer / Branch Manager
Equity Bank
2022.12 - 2024.08
- Generated new business with marketing initiatives and strategic plans.
- Monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships, driving revenue growth and maintaining regular communication.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed a minimum of 30 incoming calls from customers and other team members daily, while also assisting customer needs.
AVP Branch Manager
Grand Savings Bank
2014.05 - 2017.08
- Supervised branch operations and made continuous improvements in each area.
- Encouraged employee development and promoted management staff from within.
- Represented bank at community events to establish strong relationships and promote business.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Complied with established internal controls and policies.
- Recruited, interviewed, hired and trained for all Northwest Arkansas and Southeast Oklahoma branches.
- Supported Vice Chairman with special projects and additional job duties.
Branch Manager
First National Bank Of Rogers
2000.09 - 2014.05
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted Business Development Officer with promoting new business growth.
Education
High School Diploma -
Rogers High School
Rogers, AR05.1999
Skills
- Management of Financial Resources
- Compliance Assessments
- Employee Training Oversight
- Loan Processing
- Internal Controls and Reporting Systems
- Branch Operations
- Sales Support
- Strategic Risk Management
- Staff Recruitment and Hiring
Accomplishments
- Developed brand new Training program for all new tellers and CSRs.
- Created and implemented training manuals for new and seasoned tellers and CSRs.
- Formed the Dollars & Cents program for 5th grade students to teach the value of money, set up early savings accounts and build early customer relationships.
- Presented Bank@Work presentations with valued business clients to educate their team on our products and services and providing the convenience of opening accounts onsite.
- Closed a million dollar consumer relationship while competing with competitor rates.
Certification
- Notary Public
- Credit Life and Gap Insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Aurora
BPM
Integrated Teller
Director
Connect
Consumerbot
WireXchange
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Time with my Family
Serving People
Problem Solving
Timeline
Business Development Officer / Branch Manager
Equity Bank
2022.12 - 2024.08
AVP Branch Manager
Grand Savings Bank
2014.05 - 2017.08
Branch Manager
First National Bank Of Rogers
2000.09 - 2014.05
High School Diploma -
Rogers High School
- Notary Public
- Credit Life and Gap Insurance
Similar Profiles
MARTIN NGUGI GACHIEMARTIN NGUGI GACHIE
RELATIONSHIP OFFICER CREDIT at EQUITY BANKRELATIONSHIP OFFICER CREDIT at EQUITY BANK
Gideon WafulaGideon Wafula
AML Compliance Analyst at Equity BankAML Compliance Analyst at Equity Bank
DANIEL GATHIGAIDANIEL GATHIGAI
SENIOR SOFTWARE ENGINEER at Equity BankSENIOR SOFTWARE ENGINEER at Equity Bank