Nicole Mariko Pena
Monrovia,USA
Summary
Highly organized and proactive Support Coordinator with extensive experience in front and back office operations within a fast-paced, high performing multi-specialty medical practice. The ability to manage all aspects of patient coordination, which include scheduling, insurance verification, and patient communication. Skilled in supporting doctors and multidisciplinary teams by ensuring efficient workflow and exceptional patient experiences. Adept at handling clerical duties, maintaining accurate records, liaising between patients, providers, and referring physicians. Flexible, team-oriented, and committed to delivering the most optimal support across multiple clinic locations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optician Assistant
Dr. Matsuno Optometry
08.2020 - Current
- Conducted eye exams by using mobile optometric equipment and general diagnostic interpretation
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Supported front office operations including billing, invoicing, scheduling, and insurance verification
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Implemented improved scheduling practices, increasing appointment availability for patients without compromising quality of care.
Specialist
Home Depot
07.2023 - Current
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Provided exceptional after-sales service, leading to repeat customers and referrals.
- Drove team revenue totals by bringing in top sales.
- Assisted in training new employees for a seamless transition into the team culture.
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
Program Associate
Community Organized Relief Efforts
11.2020 - 06.2023
- Implemented and administered the Resource Connect program, services, and activities for members and visitors.
- Communicate directly with patients to oversee screening process and enrollment of Covid tests.
- Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.
- Delivered administrative support, including organizing and maintaining confidential documentation and digital files and records
- Managed effective program outreach plans to enhance community engagement and increase participant numbers.
Mobile Outreach Engagement Team
Community Organized Relief Efforts
06.2021 - 12.2021
- Gathered statistics on how the underserved communities responded to the distribution of vaccines in their area.
- Hosted information booths around the city of Los Angeles where vaccine distribution was below the 50% threshold.
- Established and implemented diverse strategies to educate the underserved communities on reliable resources.
- Initiated and coordinated visits to surrounding communities for promotion of our Community Based programs and other strategic directives.
Education
Associate of Science - Public Health
Mt San Antonio College
Walnut, CA05.2023
Skills
- Organization skills
- Goal Oriented
- Self Motivated
- Dependable
- Quick Learner
- Leadership skills
- Time Management
- Attention to detail
Certification
[ Public Information Officer Awareness] FEMATraining - [2022-12]
Timeline
Specialist
Home Depot
07.2023 - Current
Mobile Outreach Engagement Team
Community Organized Relief Efforts
06.2021 - 12.2021
Program Associate
Community Organized Relief Efforts
11.2020 - 06.2023
Optician Assistant
Dr. Matsuno Optometry
08.2020 - Current
Associate of Science - Public Health
Mt San Antonio College
Similar Profiles
Ivo VerbeekIvo Verbeek
Summer Intern at Dr Chisholm's & Flondra's OptometrySummer Intern at Dr Chisholm's & Flondra's Optometry
Tanner AyersTanner Ayers
Assistant Manager at Dr. Rhonda Hendrix Optometry OfficeAssistant Manager at Dr. Rhonda Hendrix Optometry Office
Sara BlairSara Blair
Patient Care Coordinator at Dr. Shomali OptometryPatient Care Coordinator at Dr. Shomali Optometry
RONALD CHICORONALD CHICO
Health Educator & Peer Mentor Lead at Pasadena City CollegeHealth Educator & Peer Mentor Lead at Pasadena City College
Stephanie Jordan GuyStephanie Jordan Guy
Kindergarten Teacher at Frederick County Public SchoolsKindergarten Teacher at Frederick County Public Schools