Nicole Marion
Kentwood,MI
Summary
Dynamic professional with a proven track record in high-volume environments like Black Rock Bar and Grill, showcasing expertise in customer service and responsible alcohol service. Excelled in building loyal clientele and fostering team communication, blending engaging personality with efficient payment processing. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Bartender
Suburban Inns
09.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Nurse Technician
Mary Free Bed
12.2020 - 12.2024
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Maintained patient stability by checking vital signs and weight.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Rehabilitation Technician
Hope Network Neuro Rehab
06.2020 - 12.2020
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Implemented creative solutions to address unique patient challenges, leading to increased success rates across treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
- Communicated back to nurses and therapists regarding patient performance and condition.
Bartender Shift Manager
Black Rock Bar and Grill
09.2019 - 06.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Server/Bartender
Woody's Press Box
05.2013 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Florentines
10.2018 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
GED -
Adult Learning Center
Nashua, NH40 Hour RBT Training - Applied Behavior Analysis
RBT Training Online
Grand Rapids, MISkills
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Cash register operation
- Alcohol awareness
- Food service
- Drink preparation techniques
Timeline
Bartender
Suburban Inns
09.2022 - 02.2025
Nurse Technician
Mary Free Bed
12.2020 - 12.2024
Rehabilitation Technician
Hope Network Neuro Rehab
06.2020 - 12.2020
Bartender Shift Manager
Black Rock Bar and Grill
09.2019 - 06.2020
Bartender
Florentines
10.2018 - 08.2019
Server/Bartender
Woody's Press Box
05.2013 - 09.2019
GED -
Adult Learning Center
40 Hour RBT Training - Applied Behavior Analysis
RBT Training Online
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