Nicole Holdsworth
Saint Cloud,MN
Summary
Retail and Customer Service Manager with over 8 years of experience in team leadership and sales enhancement. Expertise in pet retail, inventory management, and staff development, resulting in improved customer satisfaction. Proven track record in building customer loyalty and executing community engagement initiatives to boost store visibility. Committed to fostering a positive work culture while driving operational efficiency and profitability.
Overview
8
8
years of professional experience
Work History
Community Manager
Volunteer Work
Saint Cloud, Minnesota
04.2022 - Current
- Planned and managed community events, including live streams, giveaways, and promotions, boosting engagement.
- Handled crisis communication and escalated issues with professionalism, ensuring a safe and respectful environment.
- Built strong community relationships through outreach, communication, and social media engagement.
- Developed content and engagement strategies to increase audience growth and brand presence.
Stay at home mom
Self-employeed
Saint Cloud, Minnesota
11.2019 - Current
- Streamlined household operations, including budgeting, scheduling, and logistics management.
- Balanced multitasking priorities while overseeing childcare and household needs.
- Applied conflict resolution and organizational skills to maintain a harmonious, efficient environment.
Retail Manager
Lucky Pets
Saint Michael, Minnesota
03.2017 - 08.2019
- Directed daily operations for a pet retail store, including staff scheduling, training, and performance management.
- Improved employee retention through mentoring and fostering a supportive team environment.
- Managed inventory, vendor relationships, and merchandising to ensure accurate stock levels, and appealing product displays.
- Implemented customer-focused sales strategies that boosted revenue growth and increased satisfaction.
- Analyzed sales data and customer feedback to guide pricing, promotions, and product mix.
- Maintained compliance with health and safety standards, creating a safe and welcoming environment.
- Trained and supervised staff to enhance customer service skills.
Skills
- Retail operations and sales management
- Inventory control and merchandising
- Staff training and leadership
- Customer service excellence
- Event planning and outreach
- Budgeting and reporting
- Conflict resolution and crisis management
- Social media strategy
- Project management
- Staff training
Timeline
Community Manager
Volunteer Work
04.2022 - Current
Stay at home mom
Self-employeed
11.2019 - Current
Retail Manager
Lucky Pets
03.2017 - 08.2019
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