Nicole Searcy

Contact customers from list provided daily to collect on past due balances. Advise of loan status and provide options for assistance. Take payments and help cure the accounts. Accept and work inbound calls as well as Live Chats. Was hired on in the front end handing accounts that were 1-30 days past due. Recently moved to back end where accounts are now 61-90 days past due. Have worked 31-60 and exceptions as well. Have worked with new hires in the training process as a SME to assist with acclamation to our procedures and system. Work with other agents to improve our performance as a team.

Corporate Travel Agent for American Airlines. Booked hotel and car rentals for corporate travel of American Airline employees. Booked meeting space if needed as well. Managed group bookings of more than 100. Trained new hires.

Managed day to day operations of the hotel. Worked directly under the General Manager. Over saw operations of the Front Desk, Breakfast staff and shuttle drivers.

Trained new hires, made the schedule. Booked the meeting space and recruited corporate clients for negotiated rates.

Managed day to day operations of the hotel. Worked directly under the General Manager. Over saw operations of the Front Desk, Breakfast staff and shuttle drivers.

Trained new hires, made the schedule.