Nicole Marshall
Paradise,Texas
Summary
Have 10 plus years in bookkeeping, customer service. I also have 5 plus years in the medical field.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sam's Club
07.2021 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Call Center Representative
Samsung
01.2019 - 03.2020
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Direct Care Worker
Wright AFC Home
08.2015 - 10.2018
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored and assisted residents through individual service plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported clients to medical and dental appointments to provide support.
- Recorded status and duties completed in logbooks for management.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Handed out morning and nightly medicine.
Education
Associate Of General Studies -
Summerville Adult Education
Summerville, SC05.1994
Skills
- Work Planning and Prioritization
- Staff Supervision
- Professional and Courteous
- Team motivation
- Customer Relationship Management (CRM)
- Orientation and training
- Negotiation and Conflict Resolution
- Customer Service
- Managing Operations and Efficiency
- Emergency Response
- Teamwork and Collaboration
- Money Handling
- Bookkeeping
Timeline
Assistant Manager
Sam's Club
07.2021 - 08.2023
Call Center Representative
Samsung
01.2019 - 03.2020
Direct Care Worker
Wright AFC Home
08.2015 - 10.2018
Associate Of General Studies -
Summerville Adult Education