Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Nicole Marshall

Paradise,Texas

Summary

Have 10 plus years in bookkeeping, customer service. I also have 5 plus years in the medical field.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Sam's Club
07.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Call Center Representative

Samsung
01.2019 - 03.2020
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.

Direct Care Worker

Wright AFC Home
08.2015 - 10.2018
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored and assisted residents through individual service plans.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained entire family's schedule and organized events.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Transported clients to medical and dental appointments to provide support.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Handed out morning and nightly medicine.

Education

Associate Of General Studies -

Summerville Adult Education
Summerville, SC
05.1994

Skills

  • Work Planning and Prioritization
  • Staff Supervision
  • Professional and Courteous
  • Team motivation
  • Customer Relationship Management (CRM)
  • Orientation and training
  • Negotiation and Conflict Resolution
  • Customer Service
  • Managing Operations and Efficiency
  • Emergency Response
  • Teamwork and Collaboration
  • Money Handling
  • Bookkeeping

Timeline

Assistant Manager

Sam's Club
07.2021 - 08.2023

Call Center Representative

Samsung
01.2019 - 03.2020

Direct Care Worker

Wright AFC Home
08.2015 - 10.2018

Associate Of General Studies -

Summerville Adult Education

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Nicole Marshall