Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Marshall

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Imports Coordinator

Accelerated Inc
03.2024 - Current
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.

Data Entry Clerk

Jet Airways
04.2022 - 03.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.

Event Specialist

Urban Air Adventure Park
02.2021 - 04.2022
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during
  • Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.

Care Aide

Care Builder at Home
01.2019 - 01.2022
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.

Customer Service Representative

Preventice Solutions
06.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

diploma - General Studies

Angleton High School
Angleton, TX
05-2014

Skills

  • Communication skills
  • Microsoft word
  • Microsoft excel
  • Leadership
  • Computer literacy
  • Time management
  • Documentation review
  • Customer service
  • Guest services

Languages

English
Native or Bilingual

Timeline

Imports Coordinator

Accelerated Inc
03.2024 - Current

Data Entry Clerk

Jet Airways
04.2022 - 03.2024

Event Specialist

Urban Air Adventure Park
02.2021 - 04.2022

Customer Service Representative

Preventice Solutions
06.2019 - 02.2021

Care Aide

Care Builder at Home
01.2019 - 01.2022

diploma - General Studies

Angleton High School

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Nicole Marshall