Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicole Marte

Summary

Experienced Customer Support Supervisor skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

9
9
years of professional experience

Work History

Recording and Mix Engineer

The Sunken Room
08.2022 - Current
  • Contributed to business growth by actively networking within the industry to attract new clients and maintain existing relationships.
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
  • Collaborated with clients to determine project scopes and set milestones.
  • Maintained and repaired sound equipment.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for podcasts
  • Improved team communication by fostering an open dialogue between engineers, musicians, producers involved in projects.

Music Composer

Hyperballad Music
02.2020 - Current
  • Score compositions for commercials and ads for companies and brands such as Maybelline, Google Pixel, Kate Spade and more.
  • Collaborated with performers and producers to determine and achieve desired sound for production.
  • Provided sound design services for multimedia projects, enhancing user experience through tailored audio elements.
  • .Exhibited adaptability in composing music for different contexts, from corporate events to art installations, successfully meeting clients'' specific needs.
  • Assisted filmmakers in post-production by editing and mixing audio tracks to achieve optimal balance and clarity.
  • Enhanced film scores by composing original music and collaborating with directors
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Set up and tested equipment prior to events, broadcasts, and recordings.

Customer Support Supervisor

Voro Motors
09.2021 - 01.2024
  • Developed strong rapport with product development teams, acting as an advocate for customers by relaying their feedback and concerns to drive continuous innovation and improvement.
  • Mentored junior team members, helping them develop essential customer service skills and advance their careers.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Directed intelligence gathered from customer support channels to product and data science teams to improve products and user experience.
  • Implemented process improvements to automate document management systems, call logs, and invoicing data to enhance department efficiency.
  • Led and executed customer support team strategy to reach company support goals.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
  • Facilitated regular meetings with other supervisors to share best practices and discuss ongoing challenges faced by the customer support department.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Lead Tea Consultant/Barista

Harney & Sons
10.2016 - 03.2020
  • Educated customers on tea offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Trained new employees, sharing knowledge and expertise of teas and merchandise.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.

Division Advisor

UNIQLO
10.2014 - 08.2016
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Coordinated schedules and resource allocation for timely completion of projects, minimizing delays.
  • Championed change initiatives within the division to drive process improvements and enhance overall performance outcomes.
  • Mentored new sales associates to contribute to store's positive culture.
  • Achieved results by working with staff to meet established targets.
  • Enhanced team productivity by implementing efficient communication strategies and providing clear expectations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor of Science - Music Industry And Technology

Mercy College
Dobbs Ferry, NY
05.2017

High School Diploma -

Fiorello H Laguardia High School
New York, NY

Skills

  • Pro Tools and Logic expertise
  • Sound Editing
  • Sound Recording
  • Audio Mixing Techniques
  • Artist collaborations/Partnerships
  • Sonic Branding
  • Team Collaboration
  • Project Coordination
  • CRM Software
  • Complaint Handling
  • Escalation management
  • Staff education and training

Accomplishments

  • 2021 Latin Grammy Award Winning Mix Engineer for Best Folk Album Of The Year - Ancestras by Petrona Martinez
  • Webby Award Winner for Music in Gimlet's Spotify podcast "Miami Mogul"
  • Maybelline Fit International Commercial Placement
  • My Perfect World: The Aaron Hernandez Story - Scored by me and accepted into the DOC NYC Film Festival

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Recording and Mix Engineer

The Sunken Room
08.2022 - Current

Customer Support Supervisor

Voro Motors
09.2021 - 01.2024

Music Composer

Hyperballad Music
02.2020 - Current

Lead Tea Consultant/Barista

Harney & Sons
10.2016 - 03.2020

Division Advisor

UNIQLO
10.2014 - 08.2016

Bachelor of Science - Music Industry And Technology

Mercy College

High School Diploma -

Fiorello H Laguardia High School

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Nicole Marte