Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities And Interests
Leadership And Involvement
Timeline
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Nicole Dunn

Lawrenceville,GA

Summary

Dedicated and results-oriented professional with a proven track record in the banking and customer service sectors, seeking to transition into a challenging HR role. Possessing a strong foundation in cultivating positive relationships with clients, I bring exceptional interpersonal skills, effective communication, and a commitment to delivering exemplary service. Recognized for my ability to thrive in dynamic and fast-paced environments, I am adept at problem-solving and demonstrating resilience in the face of challenges.

Overview

4
4
years of professional experience

Work History

Relationship Banker

Bank of America
08.2022 - Current


  • Collaborated with branch team members to enhance overall performance, consistently achieving and surpassing sales targets through effective teamwork.
  • Demonstrated exceptional customer service, resulting in outstanding satisfaction ratings by promptly and professionally addressing concerns with a compassionate approach.
  • Ensured rigorous compliance with banking and federal regulations, maintaining a spotless record of adherence to all applicable laws.
  • Distinguished record in training and mentoring colleagues, fostering a culture of continuous learning and development within the banking industry to elevate team capabilities.

Client Service Specialist

Bank OZK
06.2021 - 07.2022
  • Demonstrate exceptional customer service skills by responding promptly, professionally, and positively to customer concerns, with a commitment to escalate issues when necessary.
  • Uphold a high standard of integrity, trustworthiness, and professionalism, consistently embodying these qualities in all interactions and transactions.
  • Proactively engage customers in meaningful conversations, identifying their financial needs and goals to create referral opportunities for banking center team members.
  • Cultivate and maintain professional relationships with clients, ensuring a personalized and empathetic approach to deliver the best possible service.

Guest Advocate

Target Corporation
04.2020 - 11.2021
  • Executed customer service functions with a team of 20+ employees for front end department
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Promoting a strong culture by demonstrating highest level of integrity and compliance

Education

Bachelor of Business Administration - Finance

Georgia State University, Robinson College of Business
Atlanta, GA
12.2024

Bachelor of Business Administration, Finance -

Georgia Gwinnett College
Lawrenceville, GA
05.2023

Bachelor of Business Administration, Finance -

University of Technology, Jamaica
Kingston, JA
12.2019

Skills

  • Problem Solving
  • Decision-making
  • Analytical and Critical Thinking
  • Legal Compliance
  • Leadership Skills
  • Compliance Knowledge
  • Communication
  • Continuous Improvement
  • Team Collaboration
  • Technology Proficiency

Extracurricular Activities And Interests

  • Member: Consulting Club
  • The Commercial Real Estate Group at GSU

Leadership And Involvement

The National Society of Leadership and Succes, Atlanta, GA, Member, 09/01/23, Present, Earned with award for student during junior year for great success in academic journey., Attaining a GPA of over 3.0 earned nomination to be apart of society

Timeline

Relationship Banker

Bank of America
08.2022 - Current

Client Service Specialist

Bank OZK
06.2021 - 07.2022

Guest Advocate

Target Corporation
04.2020 - 11.2021

Bachelor of Business Administration - Finance

Georgia State University, Robinson College of Business

Bachelor of Business Administration, Finance -

Georgia Gwinnett College

Bachelor of Business Administration, Finance -

University of Technology, Jamaica

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Nicole Dunn