Nicole Martin
Pittsburgh,PA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
Work History
Independent Contractor
Self employed painter
Pittsburgh, PA
01.2015 - Current
- Sprayed prepared surfaces with specified amounts of primers and finish coatings.
- Smoothed surfaces using sandpaper, scrapers or sanding machines.
- Performed minor repairs, such as caulking windowsills, before painting them.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Consulted with clients regarding colors and finishes.
- Provided expert advice on the best products to use for various jobs.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Selected and purchased tools or finishes for surfaces to be covered.
- Documented progress and provided estimated completion time for clients.
- Assessed work areas to determine safety measures required before beginning the job.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Calculated amounts of materials and estimated cost based on surface measurements or work orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated airless spray equipment and motorized lifts.
- Completed diverse repairs on commercial and residential buildings and equipment.
Mortgage Loan Processor
PNC Mortgage
Pittsburgh, PA
09.2012 - 12.2014
- Reviewed and corrected errors on interest, principal and closing costs.
- Organized files electronically according to document type and date received.
- Prepared and delivered loan documents to title and escrow teams.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Checked applicant credit, personal references and employment histories.
- Examined collateral property values to ensure they meet investor guidelines.
- Maintained accurate records in accordance with company policy and procedures.
- Managed conditions sent from underwriting departments.
- Answered questions and advised customers regarding loans and transactions.
- Provided customer service by responding to inquiries regarding loan status.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Inspected loan documentation for mistakes and corrected discrepancies.
Sr. Client Liason
BNY Mellon
Pittsburgh, PA
08.2010 - 08.2012
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Reviewed existing processes and proposed solutions for efficiency gains.
- Trained new employees on company customer service policies and service level standards.
- Monitored team performance and provided feedback for improvement.
Education
Associate of Business Administration - Business Administration And Management
Kaplan Career Institute
Pittsburgh, PA10-2009
Skills
- Requirements Gathering
- Service Marketing
- Workload Management
- Quoting and Estimating
- Deadline Adherence
- Operations Oversight
- Project Management
- Schedule Management
- Resources Allocation
- Project Planning
- Analytical Thinking
- Experience in Leadership
Timeline
Independent Contractor
Self employed painter
01.2015 - Current
Mortgage Loan Processor
PNC Mortgage
09.2012 - 12.2014
Sr. Client Liason
BNY Mellon
08.2010 - 08.2012
Associate of Business Administration - Business Administration And Management
Kaplan Career Institute
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