Summary
Overview
Work History
Skills
Timeline
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Nicole Martin

Gainesville,FL

Summary

Proactive, member orientated professional with over 5 years of experience in reputable businesses. Detail oriented. Excellent member service and organizational skills.

Overview

7
7
years of professional experience

Work History

Universal Teller

Florida Credit Union
03.2024 - Current
  • Organized, stocked and maintained teller window area.
  • Resolved complex account issues by consulting with relevant departments, ensuring timely resolution for member satisfaction.
  • Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
  • Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
  • Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated members on use of banking website and mobile apps.
  • Served as primary point of contact for members, providing assistance with account maintenance and transactions.

Mail Courier

Florida Credit Union
09.2021 - 03.2024
  • Streamlined mail distribution processes with the implementation of accurate sorting techniques, reducing errors in delivery.
  • Logged all certified mail to ensure proper record keeping.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

Key Holder

Bath and Body Works
08.2019 - 11.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Process merchandise to be floor ready and maintained and organized backroom.
  • Train new associates on proper sales floor tactics.
  • Wrote management schedule bi weekly to ensure the store had proper staffing.

Teller

FSU Credit Union
09.2017 - 12.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Preformed routine transactions for members including but not limited to deposits, withdraws, transfers, loan payments, cash advances, money orders and cashiers checks.
  • Examined checks for proper endorsements and negotiability.
  • Opened checking and savings accounts for new and existing members.
  • Provided members with proper receipts for transactions.
  • Answered incoming phone calls for the branch, and to alleviate stress from the call center.
  • Reached out to members regarding their accounts and assisting with member concerns.
  • Verified all incoming bills and coin from the Fed
  • Balanced ATM daily and replenishing bills.
  • Recorded and posted night drop and mail
  • Maintained member confidentiality by keeping a clean work space with no member sensitive information.

Skills

  • Cash handling proficiency
  • Strong Work Ethic
  • Excellent time management skills
  • Exceptional customer service

Timeline

Universal Teller

Florida Credit Union
03.2024 - Current

Mail Courier

Florida Credit Union
09.2021 - 03.2024

Key Holder

Bath and Body Works
08.2019 - 11.2021

Teller

FSU Credit Union
09.2017 - 12.2018

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Nicole Martin