NICOLE MARTIN
Lusby
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, excelling in customer service and inventory management. Demonstrates exceptional communication and team collaboration skills, enhancing customer engagement and streamlining retail operations. Adapted at leveraging Microsoft Office for efficiency, committed to driving sales growth and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Prince Frederick
02.2026 - Current
- Supported team members during peak hours to enhance service efficiency.
- Processed cash transactions and customer orders with accuracy to maintain customer satisfaction.
- Ensured cleanliness of workstations and dining areas to create a welcoming environment for customers.
Associate
Dunkin' Donuts
Salisbury
08.2024 - 02.2025
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Provided excellent service to encourage repeat business.
- Enhanced customer experience by providing personalized service.
- Collaborated with team members to exceed sales goals, contributing to a positive team dynamic.
- Maintained store cleanliness, creating a welcoming environment that encouraged customer visits.
Team Member
Panera Bread
Prince Frederick
05.2023 - 08.2024
- Collaborated effectively in team projects while managing independent tasks.
- Adjusted to dynamic work conditions to maintain team productivity.
- Initiated and completed tasks autonomously, contributing to overall team objectives.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Calvert High School
Prince Frederick, MDBachelor - Biology, business
Salisbury University
Salisbury, MDSkills
- Point of sale
- Customer service
- Retail operations
- Stock organization
- Customer engagement
- Task prioritization
- Communication skills
- Microsoft Office
- Team collaboration
- Problem solving
- Communication skills
- Customer engagement
Certification
- State Driver's License
Languages
- English
- American Sign Language, Elementary
Phone - Number
3018362002
Timeline
Team Member
Chick-fil-A
02.2026 - Current
Associate
Dunkin' Donuts
08.2024 - 02.2025
Team Member
Panera Bread
05.2023 - 08.2024
High School Diploma -
Calvert High School
Bachelor - Biology, business
Salisbury University