Nicole Martinelli
Monroe,NC
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Assa Abloy Entrance Systems
Huntersville, NC
11.2014 - 02.2024
- Worked effectively in fast-paced environments.
- Responsible for accurately entering all orders into SMCP database, along with customer history.
- Processed all completed service & install work orders, including Net account builders and cash/credit card payments in Clover app. Also, invoiced daily builder installations and followed up with any open issues for builder / customer satisfaction.
- Followed up on with Sales Team regarding customer warranty issues, for the allowed warranty period.
- Scheduled & maintained service schedule for service technicians. Processed daily work orders for installers and service technicians for the following day.
- Coordinated with Warehouse manager a daily parts list needed for the following days schedule.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Lowe’s
03.2007 - 09.2010
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Responsible for the opening and closing procedures within the department
- Responsible for the processing of our inventory and correcting any discrepancies.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Precision Southeast
Myrtle Beach, SC
03.2007 - 09.2011
- Resolved customer service issues using company processes and policies and provided updates to customers
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed high volume of customer emails.
- Responsible for all purchase orders for office supplies.
- Scheduled & maintained customers orders and projected forecast.
- Accessed all customer orders via SAP system.
- Updated and maintained company filing system
- Firm knowledge of Excel, Word, PowerPoint.
- Typing skills approximately 65WPM.
Timeline
Customer Service Representative
Assa Abloy Entrance Systems
11.2014 - 02.2024
Customer Service Representative
Lowe’s
03.2007 - 09.2010
Customer Service Representative
Precision Southeast
03.2007 - 09.2011
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