Nicole Martinez

Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints. Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities. Performed security checks on visitors entering the facility, as well as on packages being delivered to inmates. Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities. Enforced prison rules and regulations, while maintaining a safe environment for inmates and staff. Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.

Helped disabled persons access community resources such as housing options or job training programs. Assisted clients with activities of daily living such as eating, dressing, and grooming. Provided assistance in the home environment including meal preparation and light housekeeping. Provided emotional support to individuals with physical or mental disabilities. Maintained records of services provided, client progress, and goals achieved. Conducted assessments of client abilities and needs to create individualized care plans. Developed strategies to help individuals cope with their disability.

Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices. Promoted a high level of respect and dignity when communicating with clients. Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments. Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices. Effectively managed daily charting for each patient. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Escorted patients to examination rooms and prepared for physician exams. Provided primary resident care and assistance with daily living activities. Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Communicated regularly with family members and significant others during the treatment process. Worked with clients with co-occurring disorders. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Observed and documented patient status and reported patient complaints to the case manager. Maintained a clean, orderly and well-stocked environment. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Identified opportunities for upselling additional products or services based on customer needs. Developed positive relationships with customers through friendly interactions. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Resolved customer complaints promptly and efficiently. Answered customer inquiries and provided accurate information regarding products and services. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.