Nicole Martinez
New York,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ambulatory Service Representative
Mount Sinai St. Luke's Hospital
New York, NY
09.2023 - Current
- Greeted patients and visitors in a friendly, professional manner.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Verified patient insurance eligibility and benefits.
- Collected co-payments and other payments as required.
- Performed data entry of patient demographics into EMR system.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Provided assistance with scheduling appointments and referrals to specialists.
- Printed daily reports on appointment availability, cancellations, no shows., as needed by management team members.
- Updated patient profiles based on changes in personal information or insurance coverage status.
- Explained policies, procedures and services to patients.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Performed administrative duties such as filing, faxing, photocopying.
Patient Service Representative
Lenox Hill Radiology
New York, NY
03.2021 - 08.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned documents into electronic health record system as needed.
- Scheduled patient appointments and procedures.
Sales Associate
Zara USA
New York, NY
08.2017 - 01.2020
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Science - Community Health Services
Borough of Manhattan Community College of The City University of New York
New York, NY12-2024
Skills
- Customer Service
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Front Desk Management
- Medical Billing
- Office Administration
- Knowledge of Community Services and Programs
- Written Communication
- Medical Terminology
Certification
- Medical Coding
- First Aid
Timeline
Ambulatory Service Representative
Mount Sinai St. Luke's Hospital
09.2023 - Current
Patient Service Representative
Lenox Hill Radiology
03.2021 - 08.2023
Sales Associate
Zara USA
08.2017 - 01.2020
- Medical Coding
- First Aid
Associate of Science - Community Health Services
Borough of Manhattan Community College of The City University of New York