Nicole Martinez
Katy,TX
Summary
Detail oriented with multiple years of broad experience and a zest for solving complex problems. Diplomatic, personable and adept at managing sensitive situations. Highly organized, self motivated, and proficient with computers and hands on labor. My goal is to achieve a position that develops my path and add value to the workplace. I am a quick learner, trustworthy, positive, and optimistic.
Overview
8
8
years of professional experience
Work History
Puppeteer/Actor
Jurassic World Exhibition
Katy, TX
02.2024 - 07.2024
- Organized and coordinated rehearsals with actors and other crew members.
- Manipulated puppets on stage to bring characters to life.
- Maintained a safe environment during performances by adhering to safety protocols and procedures.
- Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.
- Performed common-knowledge and original illusions to provide entertainment to diverse audiences.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Completed media interviews on television, radio and digital podcasts or videos to promote performances.
- Studied and memorized scripts to learn lines and cues.
- Researched real-life counterparts of fictional characters to gain insight into their behavior.
- Maintained professionalism on set by arriving early, following directions, and staying focused.
- Told jokes to guests and displayed good humor to encourage laughter and excitement.
Server/Hostess
Dinosaur Bar-B-Que
Rochester, NY
12.2022 - 01.2024
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted guests warmly upon arrival, seating them promptly.
Sales Representative
Vanity Dreams
Katy, TX
03.2022 - 12.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Managed inventory levels by ordering sufficient stock for each account.
- Assisted in developing promotional materials such as flyers, brochures.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Monitored customer order process and addressed customer issues.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Timewise Gas Station
Katy, TX
02.2021 - 03.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Childcare Teacher
The Learning Experience
Katy, TX
09.2019 - 02.2021
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Instructed students on basic life skills such as proper hygiene and self-care.
- Encouraged creativity through art projects, imaginative play and music activities.
- Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
- Supervised outdoor activities such as sports, playground games and field trips.
- Maintained classroom order by enforcing rules set by administration staff.
- Supported special needs children in completing daily tasks or assignments.
- Participated in parent-teacher conferences to discuss individual student progress.
- Adapted teaching methods according to individual student learning styles.
- Managed classroom supplies inventory ensuring adequate materials are available at all times.
- Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
Server
Brewingz
Katy, TX
09.2019 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Longhorn Steakhouse
Katy, TX
08.2018 - 09.2019
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
Hourly Associate
McDonald's
Katy, TX
03.2017 - 09.2019
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
Childcare Teacher
Little Sprouts Academy
Katy, TX
11.2016 - 07.2018
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Observed children to record development.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Read stories to children and taught painting, drawing and crafts.
- Supervised circle time, free play, outside play and learning and developmental activities.
Education
High School Diploma -
Morton Ranch High School
Katy, TX06-2017
Some College (No Degree) - Music
Houston Community College
Houston, TXSkills
- Audience Engagement
- Creative Collaboration
- Conflict Resolution
- Efficient time management
- Collaborative Teamwork
- Interpersonal Communication
- Self-Driven and Motivated
- Creative Thinking
- Team representation
- Adaptability
- Emotional Control
- Professionalism
- Excellent Communication
- Attention to Detail
- Active Listening
- Bilingual
- Reliable
Languages
English
Professional
Spanish
Professional
Timeline
Puppeteer/Actor
Jurassic World Exhibition
02.2024 - 07.2024
Server/Hostess
Dinosaur Bar-B-Que
12.2022 - 01.2024
Sales Representative
Vanity Dreams
03.2022 - 12.2022
Sales Associate
Timewise Gas Station
02.2021 - 03.2022
Childcare Teacher
The Learning Experience
09.2019 - 02.2021
Server
Brewingz
09.2019 - 02.2021
Server
Longhorn Steakhouse
08.2018 - 09.2019
Hourly Associate
McDonald's
03.2017 - 09.2019
Childcare Teacher
Little Sprouts Academy
11.2016 - 07.2018
High School Diploma -
Morton Ranch High School
Some College (No Degree) - Music
Houston Community College
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