Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Nicole Martinez

Hialeah,FL

Summary

At El Conquistador, I streamlined front desk operations, enhancing guest satisfaction and efficiency. My leadership and customer service skills led to significant improvements in the check-in process, underpinned by meticulous attention to data privacy. My approach combines critical thinking with empathetic communication, driving positive outcomes in a team-oriented environment.

Overview

1
1
year of professional experience

Work History

Front Desk

El Conquistador
03.2023 - 04.2024
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

Education

Florida Virtual School
Orlando, FL

Skills

  • Initiative-taking
  • Telephone Etiquette
  • Paperwork coordination
  • Leadership
  • Critical thinking
  • Problem solving
  • Customer service
  • Teamwork
  • Empathetic
  • Active listening
  • Communication

Additional Information

I have been modelling for 2 years now. I have a passion for fashion clothing and shoes. The modelling industry has helped me gain communication skills, interview skills, and fashion skills.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk

El Conquistador
03.2023 - 04.2024

Florida Virtual School
Nicole Martinez