Hi, I’m
Nicole Martinez
Summary
Driven and adaptable professional with a diverse background spanning education at La Petite Academy, hospitality at Wyndham Hotel, and funeral services at M.E. Rodriguez Funeral Home. Excelled in classroom management, creative teaching strategies, and effective communication, achieving significant improvements in student engagement and guest satisfaction. Demonstrates exceptional problem-solving abilities and a strong work ethic, contributing to team success and high client retention rates. Proactive and caring worker with over 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
10
years of professional experience
1
Certification
Work History
La Petite Academy
Lead PreK Teacher
11.2021 - Current
Job overview
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
- Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
- Evaluated student progress through ongoing assessments, providing timely feedback and adjusting instruction as needed to ensure mastery of skills.
- Mentored new teachers in the Pre-K program, sharing insights and resources to help them succeed in their roles.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Provided individualized support for students with diverse needs, adapting instruction to accommodate various learning styles and abilities.
- Maintained organized, fun and interactive classroom to help children feel safe.
Wyndham Hotel
Front Desk Agent
09.2018 - 09.2019
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
M.E. Rodriguez Funeral Home
Funeral Director/Professional Embalmer
06.2014 - 09.2017
Job overview
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Communicated with insurance companies to secure death benefits for payment of services.
- Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
Education
San Antonio CollegeSan Antonio, TX
Associate of Science from Mortuary Science
06.2014
Skills
- Child Supervision
- Parent-Teacher Communication
- Nutrition and Health
- Creative Teaching Strategies
- Classroom Organization
- Classroom Management
- Lesson Planning
- Problem-Solving
- Strong Work Ethic and Dependable
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Creative Thinking
- Team Collaboration
- Effective Communication
Certification
- Licensed Funeral Director/Embalmer - 2014-Currently Active
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Worked one-on-one with neurodiversity student with autism.
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsTimeline
Lead PreK Teacher
La Petite Academy
11.2021 - Current
Front Desk Agent
Wyndham Hotel
09.2018 - 09.2019
Funeral Director/Professional Embalmer
M.E. Rodriguez Funeral Home
06.2014 - 09.2017
San Antonio College
Associate of Science from Mortuary Science
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