Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Nicole Martinez

Apache Junction,AZ

Summary

Healthcare professional with extensive experience at Sonora Quest Laboratories, specializing in blood collection techniques and electronic medical records management. Demonstrated success in improving patient flow and maintaining regulatory compliance while providing exceptional customer service. Expertise in training and mentoring staff, promoting a collaborative environment for quality patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Phlebotomist

Sonora Quest Laboratories
Chandler, Arizona
10.2018 - Current
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Collected blood samples using proper techniques and equipment.
  • Maintained accurate patient records in electronic health systems.
  • Ensured compliance with safety protocols and infection control measures.
  • Educated patients on procedures to reduce anxiety and enhance cooperation.
  • Collaborated with medical staff to coordinate patient care effectively.
  • Monitored inventory levels of supplies and ordered replacements as needed.
  • Trained new phlebotomists on best practices and workplace procedures.
  • Assisted in developing efficient workflows for sample collection processes.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Assisted in the training of new phlebotomists.
  • Documented patient information into electronic medical records system.
  • Verified collection orders and communicated discrepancies to nurses.
  • Maintained accurate records of collected specimens and test results.

Health Unit Secretary

Mountain Vista Medical Center
Mesa, Arizona
05.2017 - 10.2018
  • Processed referrals and prior authorizations as required by insurance companies or other healthcare providers.
  • Assisted in scheduling tests or treatments such as x-rays, MRIs, CT scans or chemotherapy sessions for outpatients or inpatients.
  • Answered incoming calls in a professional manner, providing callers with appropriate information or directing them to the appropriate personnel.
  • Entered physician orders into the electronic health record system accurately and efficiently.
  • Verified insurance coverage and obtained authorizations for services when necessary.
  • Managed patient records and ensured confidentiality compliance in a fast-paced environment.
  • Coordinated communication between healthcare professionals and patients effectively.
  • Assisted with patient admissions and discharges while ensuring smooth transitions.
  • Processed incoming calls, directing inquiries to appropriate departments promptly.
  • Assisted in preparing patient charts for daily rounds and medical procedures.
  • Implemented filing systems to enhance accessibility of patient information and records.

CNA Telemetry Unit

Mountain Vista Medical Center
Mesa, Arizona
01.2017 - 10.2018
  • Provided compassionate care to patients in various departments.
  • Assisted nursing staff with daily patient routines and personal hygiene tasks.
  • Monitored vital signs and reported changes to the healthcare team.
  • Documented patient information accurately in electronic health records.
  • Supported mobility of patients through assistance with transfers and ambulation.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Reported changes in patient conditions to registered nurse or physician.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Education

High School Diploma -

Sun Valley High School
Mesa, AZ
05-2016

Some College (No Degree) - Phlebotomy Program

Central Arizona College
Casa Grande, AZ

Skills

  • Microsoft Office
  • Excell
  • Word
  • Blood collection techniques
  • Electronic medical records management
  • Regulatory compliance
  • Electronic medical records
  • Compliance with regulations
  • Scheduling appointments
  • Workflow coordination
  • Interpersonal communication
  • Customer service
  • Training and mentoring
  • Time management
  • Quality assurance

Affiliations

  • NATIONAL HONORS SOCIETY

Accomplishments

  • VALEDICTORIAN

Certification

  • PHLEBOTOMY
  • CERTIFIED NURSES ASSISTANT

Timeline

Phlebotomist

Sonora Quest Laboratories
10.2018 - Current

Health Unit Secretary

Mountain Vista Medical Center
05.2017 - 10.2018

CNA Telemetry Unit

Mountain Vista Medical Center
01.2017 - 10.2018

High School Diploma -

Sun Valley High School

Some College (No Degree) - Phlebotomy Program

Central Arizona College

Similar Profiles

CREATE PROFILE
Nicole Martinez
Want your own profile? Build for free at Resume-Now.com