Nicole Martinez
Arvada,CO
Summary
Dedicated specialty scheduling representative with extensive experience in customer service relations, consistently enhancing customer satisfaction and driving organizational success. Proven ability in active listening, meticulous attention to detail, and effective communication ensures client needs are met with precision. Skilled in complaint resolution and adept at adapting to dynamic environments, fostering positive interactions and building lasting relationships. Committed to leveraging expertise to support team objectives and elevate the overall customer experience.
Overview
15
15
years of professional experience
Work History
Specialty Scheduling Representative
Kaiser Permanente
06.2024 - Current
- Answered central telephone system offering office information, answer questions, and direct accordingly
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, fax or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Medical Assistant
Kaiser Permanente
04.2016 - 06.2024
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/CTA
University of Colorado Hospital
09.2010 - 04.2016
- Handled cash transactions and maintained sales and payments records accurately
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, fax or postal mail.
Education
Medical Assistant -
Concord Career Institute
Aurora, Co07.2010
Skills
- Upholding confidentiality standards
- Effective communication skills
- Customer support expertise
- Efficient appointment management
Timeline
Specialty Scheduling Representative
Kaiser Permanente
06.2024 - Current
Medical Assistant
Kaiser Permanente
04.2016 - 06.2024
Medical Assistant/CTA
University of Colorado Hospital
09.2010 - 04.2016
Medical Assistant -
Concord Career Institute
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