Nicole Mary Lippert
North Bellmore,NY
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet patient needs.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Total Physical Therapy
12.2024 - Current
- Supervised and trained front desk staff to ensure efficient operations, excellent customer service, and adherence to clinic policies for all 5 locations with 18 employees.
- Scheduled all front desk personnel to ensure a staffed and smooth-running office in each location.
- Managed patient check-in/check-out, appointment scheduling, and verification of insurance details for physical therapy services.
- Coordinated with physical therapists and medical staff to ensure timely patient intake and smooth transition between treatments.
- Handled patient inquiries, complaints, and service requests, maintaining a professional and patient-focused environment.
- Maintained accurate patient records, managed patient files, and ensured HIPAA compliance.
- Oversaw billing and insurance processes, including collecting co-pays.
- Managed office supplies, inventory, and ensured the clinic environment was clean, organized, and welcoming.
- Ordered all supplies for all offices, front desk supplies, and medical equipment.
- Facilitated communication between departments, ensuring efficient workflow and timely patient service.
- Scheduled meetings, managed patient referrals, and coordinated clinic events as needed.
Workers' Compensation Coordinator
Total Physical Therapy
06.2024 - 02.2025
- Managed a caseload of workers' compensation claims from start to finish for 2 locations.
- Acted as a liaison between physical therapy clinics, insurance providers, and injured workers.
- Verified claim and claim insurance carrier information to ensure open and active claim status, if we can treat through Medical Guidelines approved body parts, claim address to ensure claims are appropriately received, and timely filing to ensure claims are sent within guidelines.
- Collect the proper date of injury and specific claim information, which is documented correctly within the EMR.
- Submitted medical documentation for approval for the Department of Labor patients and requested extensions when needed.
- Monitored treatment progress and communicated updates to personnel.
- Ensured compliance with workers' compensation regulations and billing standards.
- Assisted in developing return-to-work plans with employers and case managers.
- Ensured proper codes were being billed to comply with workers' compensation regulations.
- Ensuring that proper diagnosis codes were billed and treated in accordance with authorization, and that the workers' compensation claim was approved with accurate diagnoses.
- Called to follow up on denials to ensure proper reasoning and have bills reprocessed to secure payment.
- Ensuring we received the minimum payment per the workers' compensation board.
Physical Therapy Aide/Receptionist
First Step Physical Therapy Melville, NY
Melville, NY
02.2023 - 06.2024
- WebPT EMR and HEP2GO programs.
- Schedule/change patient appointments.
- Work front desk, assisting patient needs, checking in for appointments, and collecting co-pays.
- Checking patient statements and collecting balances.
- Open mail and check the explanation of benefits, and file it correctly.
- Verify Insurance/Workers Compensation/No Fault for medical coverage.
- Communicate with adjusters regarding medical coverage and authorizations.
- Submit and obtain authorizations.
- Faxing/Scanning/Filing.
- Discharge/breakdown patient charts and check for Medicare compliance.
- Create new patient charts for new patients.
- Communicate with surgeons and doctors’ offices regarding prescriptions and plan of care.
- Assist patients with exercise programs under the supervision of a physical therapist.
- Oversee daily activities and provide support to team members.
- Train new employees on daily duties.
Education
Bachelor of Science - Exercise Science
University of Delaware
Newark, DE02.2023
High School Diploma -
W.C Mepham High School
North Bellmore,NY06.2020
Skills
- Patient scheduling
- Insurance verification
- Multi-location coordination
- Employee training
- Workflow optimization
- Administrative skills
- HIPAA compliance
- Office management
- Customer service
Volunteer Experience
Amputee Soccer–Volunteer, New York Metro Men’s Team, 2024-01, Present, Set up drills/ Agility testing for players., Assisted with crutch malfunctions and prepared the team for practice., Assist the coach with daily practice performance and proficiency., Teach beginning soccer skills to young amputees who come to practice to observe/learn.
Extracurricular Activities
Disabilities Scholar at UD Advocate for Disability Awareness and Accessibility in the University environment and broader community. Attended Community and virtual events to educate and discuss disability advocacy and understanding.
Timeline
Front Desk Supervisor
Total Physical Therapy
12.2024 - Current
Workers' Compensation Coordinator
Total Physical Therapy
06.2024 - 02.2025
Physical Therapy Aide/Receptionist
First Step Physical Therapy Melville, NY
02.2023 - 06.2024
Bachelor of Science - Exercise Science
University of Delaware
High School Diploma -
W.C Mepham High School
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