Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Mascia

Auburn Hills

Summary

Results-driven executive with more than 20 years of experience and a successful track record in human resources management, performance analysis, and organizational development. Dedicated leader adept at analyzing, identifying and recommending changes in organizational systems, policies, and procedures to promote workflow efficiency while maximizing human capital. Accomplished professional continuously participating in professional development activities to remain abreast current trends, practices, and technologies in the human resource fields.

Overview

31
31
years of professional experience

Work History

COO

Practicure LLC/International Medical Clinic, PLLC /TiaTech LLC
06.2023 - Current
  • Responsible for all facets of Growth/Business Development, Revenue Cycle Management, Credentialing/Privileging, Finance/Payroll/Budgeting, Human Resources, Real-estate development, Strategic Development and Medical Education.
  • Responsible for coordinating all clinical operations with Office Manager (If no manager is present in practice, then stand in as Acting manager) and Medical Director to ensure practice is functioning to their potential, profitable and compliant.
  • Act as Provider Liaison to ensure all clinical and administrative needs are being met for providers within the various practice locations for inpatient, outpatient, and Telemedicine activities.
  • Responsible for ensuring operations/communications with internal and external stakeholders run efficiently and smoothly to ensure mutual goals/expectations are continuously reviewed and met.
  • Responsible for contract negotiation of terms for service vendors and clinical/business equipment.
  • Responsible for management and oversight for external vendors for current service and future service needs within the corporations.
  • Responsible for all Process Improvement Activities; including review development and implementation of all policies, processes; including onboarding, streamlining clinical and administrative functions and training.
  • Participate with our IT team in the review, development, and implementation of technological solutions to improve the clinical and business needs within Specialty and Primary care practices.
  • Responsible for growth opportunities and programs with various health systems, SNFs and clinical practices to increase revenue and leverage expenses.

Senior Manager, Sales Operations

VillageMD
09.2020 - 04.2023
  • Responsible for the partnership and communications with the business development teams across multi states to ensure the full cycle process of practices/providers being acquired or affiliated with VillageMD is efficient and smooth for external and internal stakeholders.
  • Responsible for developing and advancing the recruitment of providers into affiliate or employed networks.
  • Partner with multiple internal teams (i.e., legal, talent, IT, clinical operations, compliance, accounting and revenue cycle) to ensure all aspects of the process/transactional exchanges related to each deal are timely and properly handled.
  • Determine and participate in process improvement opportunities to gain efficiency in the operational and onboarding processes.
  • Responsible for relationship development with providers and their offices to continue the relationship with VillageMD to assure process of acquisitions is handled efficiently.

Chief Administrative Officer

Behavioral Center of Michigan and Samaritan Behavioral Center
04.2018 - 04.2020
  • Managed day-to-day (24/7) operations for business services lines, which include Human Resources, Utilization Review, Safety/Security, Facilities Management, HIM/EMR Quality/Patient Safety, IT, Dietary, Credentialing, Recipient Rights and Transportation.
  • Transitioned several processes such as benefits administration, evaluation, time keeping, and competencies to increase efficiency, compliance, and reporting for the organization.
  • Organized, planned, and directed the department functions and activities to comply with established policies and procedures to achieve long and short-term objectives.
  • Collaborated with leadership to ensure compliance with regulatory standards to be survey ready.
  • As part of the leadership team, participated in all CMS and Joint Commission surveys.
  • Collaborates with leadership, management and staff on process improvement activities.
  • As part of the policy committee, responsible for updating policy and center annual plans.
  • Collaborated with management team to update, streamline and implement New Hire Orientation program for clinical and non-clinical employees.
  • Built key senior management team to address priority needs of the organization.
  • Collaborated with Quality and Risk to assess and evaluate the quality of patient care and to identify problems and needs.
  • Ensured a work environment that was conducive to the delivery of optimum patient care by enforcing environmental requirements and life safety codes were met.
  • Emphasized the importance of safety, patient rights, and person-centered planning in all aspects of care by continuously looking for process improvement activities and tools to engage employees.
  • Collaborated with Leadership Team to review and implement new training for staff to ensure staff had the proper tools to handle situations safely.
  • Collaborated with leadership team on strategic goals.
  • Handled facility management of all locations including an expansion of a new 14-bed unit.
  • Improved credentialing hiring processes for providers by streamlining processes.
  • Improved HR hiring processes reducing on boarding time to better handle to staffing needs.
  • Responsible for handling all aspects of employee relations internally as well as, addressing and resolving lawsuits and EEOC/MDCR claims.

Director, Human Resources and Recruitment

General Medicine, PC
01.2016 - 01.2018
  • Developed talent management strategy for Physician/Midlevel Providers and support staff employees to increase recruitment efforts, maintain in house talent, leverage externships/clinical rotations to ensure coverage across the states where the operations are currently being provided.
  • Developed, implemented, and oversee HR department, which includes job descriptions/analysis, policy administration, employment processes, employee relations/problem resolution, evaluation tools and compensation.
  • Developed and implemented employee engagement program.
  • Collaborated with the senior management team to strategically plan new revenue/business opportunities.
  • Engaged in process improvement activities for the Human Resources and Administrative departments.
  • Research, analyze and recommend new opportunities such as providing Telehealth services.
  • Review, negotiate, recommend, and implement on various agreements such as answering service, educational externships/rotations, and Electronic Health Record.

COO/Senior Vice President of Operations

Wayne State University Physician Group
01.1994 - 01.2015
  • Managed day-to-day business services lines, which included clinical and administrative functions for 15 departments, ensuring patient needs were fulfilled while promoting workflow efficiency.
  • Oversaw administrative budgets ranging between $1M–$6M each while simultaneously managing a clinical budget in excess of $100M.
  • Developed and managed with the senior management team a $200M budget for marketing, HR/payroll, marketing, call center, IT, and several clinic services lines.
  • Managed new physician recruiting and corporate level staff, which included the negotiation/purchase of physician practices with a strong focus of growth through acquisitions.
  • Cross-trained and developed float pool for Medical Office Assistants (MOAs) and Medical Assistants (MAs), addressing shortages in clinics while reducing the need for temporary help and overtime expenses.
  • Consolidated and streamlined seven administrative locations to one, saving the company approximately $200K annually while increasing efficiency.
  • Created and implemented three specialty locations with a first-consolidated front desk function and shared expense concept to streamline duties while reducing personnel and office expenses.
  • Handled facility management of office locations, which included negotiation of leased and strategic planning for future placement of locations.
  • Established a multi-specialty center to deliver patient care, ancillary services, and financial counseling under one location, managing the planning and construction process through execution.
  • Developed a call center for 13 departments, allowing for a centralized approach to track the number of calls and quality to improve patient and referring provider needs.
  • Improve HR and credentialing hiring processes for physicians by streamlining processes while reducing wait time from more than five months to less than 60 days.
  • Decreased turnover rate from more than 10% to less than 7% by educating managers with tools to enhance talent selection for their respective areas.
  • Responsible for handling all aspects of employee relations internally as well as, addressing and resolving lawsuits and EEOC/MDCR claims.
  • Collaborated with the VP of Quality to solidify protocols for various functions such as sterilization, MSDS, patient rights, and environmental requirements, ensuring life safety codes were met.
  • Served as Lean Coach in an initiative through BCBS for several of clinic locations.
  • Developed and implemented pilot programs that increased efficiency between clinics, departments, and administrative functions.
  • Created dashboards to ensure departments were aware of current status relative to strategic goals.

COO/Senior Vice President of Operations Continued

  • Collaborated with the Revenue Cycle Director to ensure charges and collections targeting exceeding monthly budget goal.
  • Developed the Clinical Transformation Team to handle EMR training and address challenges providers face within the EMR.
  • Identified opportunities and programs with various health systems and local agencies in southeast Michigan to increase revenue while keeping expenses down to meet budgetary targets.

Human Resources Director

01.2005 - 01.2009
  • Directed functions of the HR department, which included policy administration, employment, employee relations/problem resolution compensation and benefits for union and non-union employees.
  • Prepared and presented the HR budget annually to the senior management team.
  • Developed talent retention program for key positions by creating a bonus plan.
  • Collaborated with the senior management team to consolidate 15 departments under one corporation.
  • Transitioned 1,000 employees for implementation of a new company WSUPG, while consolidating management services, such as payroll, HR, IT, billing, and credentialing functions.
  • Successfully addressed all Equal Employment Opportunity Commission (EEOC), FMLA, and ADA requests and legal/litigation issues.
  • Directed the implementation of the Human Resources Information System (HRIS).

Human Resources Manager

01.1998 - 01.2005
  • Responsible for all Human Resources functions (union and non-unions employees) and managed Human Resources Staff.
  • Completed salary review for staff positions and made recommendations to management for salary adjustments and change in position/title.
  • Mentored management on regulations and training techniques to secure talent and engage them in departmental strategic objectives and corporate strategic plan.
  • Addressed various operational issues, which included completing analysis for securing new business development under the direction of the President of management Service Company.
  • Developed a mission statement for management Service Company.

Human Resources Generalist

01.1994 - 01.1998
  • Handled daily human resource functions including recruitment, hiring, orientation, employee relations, performance evaluations, data entry in HRIS and benefit enrollment for approximately 300 staff and provider employees.
  • Developed and updated job descriptions and internal/external postings for job opportunities.

Education

Master of Science in Administration - Health Services Administration

Central Michigan University
Troy, MI

Bachelor of Science - Human Resources – Training & Development

Oakland University
Rochester, MI

Physician Practice Management Course Completion - undefined

AAPC

Skills

  • Human Capital Management
  • Employee/Labor Relations
  • Client Relationship Management
  • Process Improvement
  • Project Management
  • Strategic Planning
  • Change Management
  • Organizational Planning
  • Compensation/Benefits
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Organizational development
  • Mergers and acquisitions
  • Change management

Timeline

COO

Practicure LLC/International Medical Clinic, PLLC /TiaTech LLC
06.2023 - Current

Senior Manager, Sales Operations

VillageMD
09.2020 - 04.2023

Chief Administrative Officer

Behavioral Center of Michigan and Samaritan Behavioral Center
04.2018 - 04.2020

Director, Human Resources and Recruitment

General Medicine, PC
01.2016 - 01.2018

Human Resources Director

01.2005 - 01.2009

Human Resources Manager

01.1998 - 01.2005

COO/Senior Vice President of Operations

Wayne State University Physician Group
01.1994 - 01.2015

Human Resources Generalist

01.1994 - 01.1998

COO/Senior Vice President of Operations Continued

Bachelor of Science - Human Resources – Training & Development

Oakland University

Physician Practice Management Course Completion - undefined

AAPC

Master of Science in Administration - Health Services Administration

Central Michigan University

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Nicole Mascia