Nicole Mason
Redford,MI
Summary
Polite and attentive Clerical Assistant offering excellent customer service, organization and time management skills. Skilled in coordinating, invoicing, and billing activities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
People Ready
03.2016 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Medical Receptionist
IHA Trinity Health
09.2022 - 04.2024
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Technical Support Specialist
Alorica
01.2015 - 03.2016
- Documented and updated case notes for each customer and work order.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Supported customers with online billing, access and account issues.
Cashier
Walmart
02.2013 - 11.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Clerical Assistant
Mad Jays Collision
05.2009 - 11.2014
- Created work orders and invoices
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Associate of Arts - General Studies
Henry Ford Community College
High School Diploma -
Catherine Ferguson Academy
06.1999
Skills
- Front Desk Operations
- HIPAA Guidelines
- HIPAA Compliance
- Verbal and Written Communication
- Epic Systems
- Customer Service
- Data Entry Software
- Microsoft Word and Excel
Timeline
Medical Receptionist
IHA Trinity Health
09.2022 - 04.2024
Customer Service Representative
People Ready
03.2016 - Current
Technical Support Specialist
Alorica
01.2015 - 03.2016
Cashier
Walmart
02.2013 - 11.2014
Clerical Assistant
Mad Jays Collision
05.2009 - 11.2014
High School Diploma -
Catherine Ferguson Academy
Associate of Arts - General Studies
Henry Ford Community College
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