Summary
Overview
Work History
Education
Skills
Clinical Rotations
Timeline
Generic

Nicole Masse

Newington,CT

Summary

Dedicated and compassionate nursing graduate with a strong academic foundation and clinical experience, eager to begin a career in the emergency department. Adept at multitasking, critical thinking, teamwork, and maintaining professionalism while demonstrating empathy and compassion towards patients and their families. Adaptability, resilience, and a passion for emergency medicine contribute to my value as an asset in delivering exceptional care to patients during their most vulnerable moments.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2017 - Current
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.

Cashier

Price Rite Marketplace
12.2015 - 11.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate of Science - Nursing

Capital Community College
Hartford, CT
05.2024

Skills

    • HIPAA Compliance
    • Peritoneal Dialysis
    • Tracheostomy Care
    • EPIC/Meditech Efficiency
      • Bedside charting
      • Discharge Planning
      • Patient/Family Education

Clinical Rotations

  • Bristol Hospital-Magnet Facility- Emergency Department Spring 2024
  • Manchester Memorial- Behavioral Health Spring 2024
  • Saint Francis-Neuroscience Fall 2023
  • Saint Francis- CT Joint Replacement Institute Spring 2023
  • Saint Francis- Medical Surgical Fall 2022

Timeline

Pharmacy Technician

CVS Pharmacy
11.2017 - Current

Cashier

Price Rite Marketplace
12.2015 - 11.2017

Associate of Science - Nursing

Capital Community College

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Nicole Masse