Nicole Masselle
Tampa,FL
Summary
Motivated individual with strong work ethic and proficiency in working independently. Strong organizational and team collaboration skills with experience in improving processes. Exceptional experience-enhancing customer skills in the food-service industry. Courteous and friendly when interacting with customers, and constantly finding new ways to exceed customers' expectations with personalized service. Trainable and committed to creating warm and inviting atmosphere. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Hostess
Turning Point
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Managed over 50 customer calls per day.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Moved tables and adjusted seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Student Ambassador
Fizz
01.2023 - 02.2023
- Helped launch and promote social media app to University of Tampa's campus.
- Increased sales by 3%, delivering over 200 promotional brochures per day.
- Identified interest in customers by explaining products and services and initiating conversations.
- Provided coupons, product samples and informational brochures to customers.
- Created and perfected various pitch promotions to attract customers toward products.
Center Assistant
Kumon Learning Center
10.2018 - 08.2021
- Worked at front desk taking phone calls, answering questions, and maintaining peaceful waiting areas.
- Set up classroom equipment, lesson planned, and organized activities.
- Collaborated with others to support student independence, empowerment, and learning.
- Provided instruction and support to students and graded Kumon material.
- Worked with young students with challenging behaviors.
- Managed filing system and entered data and completed other clerical tasks (data entry, MS excel).
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Business Management, Marketing
University of Tampa
Tampa, FL12.2024
High School Diploma -
Villa Joseph Marie
Holland, PA06.2021
Skills
- Interactive Communication Skills
- Hospitality Service Expertise
- Calm and Professional Under Pressure
- Customer Service
- Telephone Reception
- Collaborative Environments
- Marketing and Advertising
- Student Learning and Collaboration
- Event Promotion
- Technical Support
- Database Management
- Microsoft Excel
Timeline
Hostess
Turning Point
05.2023 - Current
Student Ambassador
Fizz
01.2023 - 02.2023
Center Assistant
Kumon Learning Center
10.2018 - 08.2021
Bachelor of Science - Business Management, Marketing
University of Tampa
High School Diploma -
Villa Joseph Marie
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