Nicole Massman
Columbia,MO
Overview
6
6
years of professional experience
Work History
Ice Arena Head Manager
JC Parks And Recreation
Jefferson City, MO
07.2022 - Current
- Train and supervise assistant managers and attendants on protocols and customer service standards.
- Complete weekly schedules for between 25+ staff members through strategic staffing allocation.
- Maintain proper ice conditions while assisting with facility and olympia ice resurfacer maintenance.
- Execute marketing and design strategies tailored for promotional activities across various channels.
- Implement and monitor inventory control procedures to ensure optimal stock levels.
Event Staff
University of Missouri Athletics
Columbia, MO
02.2021 - Current
- Engage with guest to explain rules and regulations of facilities and any entertainment attractions.
- Execution of event space arrangements, encompassing meticulous setup and teardown procedures to ensure seamless event operations.
- Provide exceptional customer service support to guest, adeptly addressing inquiries and providing insightful assistance to enhance their overall experience.
Ice Arena Assistant Manager
JC Parks and Recreation
Jefferson City, MO
06.2021 - 07.2022
- Maintained ice and facility conditions while supervising daily operations.
- Organized and supervised the staff's daily register operations, ensuring accuracy of all financial transactions.
- Processed payments for program registration, parties, and groups including cash, checks, credit cards, and online transactions through RecTrac Software.
Ice Arena Attendant
JC Parks and Recreation
Jefferson City, MO
08.2018 - 06.2021
- Ensured consistent customer service protocols, cleaning regimens, and standards for the overall appearance of the facility.
- Implemented rigorous safety measures to safeguard visitors and proactively mitigated potential liability risks in day-to-day operations.
Education
Bachelor of Science - in Parks, Recreation, Sport and Tourism
University of Missouri -
08-2024
Skills
- Ice Resurfacer Operations
- Scoreboard Operations
- RecTrac System Operations
- When2Work Scheduling System
- First Aid/CPR/AED Certified
- POS System Operations
Extracurricular Activities and Organizations
- Sport, Parks, Recreation, and Tourism Association (SPRTA).
- Missouri Parks and Recreation Association (MPRA).
- U.S. Ice Rink Association Facility Member.
- Women in Sports Club Member.
Timeline
Ice Arena Head Manager
JC Parks And Recreation
07.2022 - Current
Ice Arena Assistant Manager
JC Parks and Recreation
06.2021 - 07.2022
Event Staff
University of Missouri Athletics
02.2021 - Current
Ice Arena Attendant
JC Parks and Recreation
08.2018 - 06.2021
Bachelor of Science - in Parks, Recreation, Sport and Tourism
University of Missouri -
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