Nicole Matchett
Long Branch
Summary
Dedicated and experienced Licensed Vocational Nurse (LVN) with experience in patient care, remote patient monitoring, insurance verification, and prior authorization. Proven ability to evaluate medical necessity, document care accurately, and collaborate with healthcare teams to optimize patient outcomes. Proficient in EMR systems and skilled in adhering to compliance and regulatory standards. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LPN
Henderson Health and Rehabilitation Center
Henderson
03.2024 - Current
- Assess and document patient health, including vital signs, medical history, and progress.
- Ensure appropriate documentation and communication with interdisciplinary teams.
- Collaborate with physicians and registered nurses to develop care plans.
- Provided emotional support to patients and families during difficult times.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Educated staff members regarding infection control protocols or best practices when caring for a particular type of illness or injury.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
LVN- Remote Patient Monitoring Team Lead
Nsight
Remote
08.2023 - Current
- Conduct remote patient monitoring for chronic condition management, identifying abnormalities through data review.
- Collaborate with healthcare providers to ensure optimal patient care and timely interventions.
- Provide patient education on managing chronic conditions and using monitoring devices.
- Maintain detailed and accurate patient records in compliance with regulatory standards.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with industry standards and regulations.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Provided support to junior staff during peak periods of workloads.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Collaborated with management team to implement new work procedures or policies.
Licensed Vocational Nurse (LVN)
Aveanna Healthcare
08.2022 - Current
- Monitor patient conditions, report changes, and document care plans to ensure high-quality care.
- Perform accurate documentation and coordinate care in accordance with protocols.
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Prepared patient rooms for examination, including stocking supplies and ensuring cleanliness.
- Provided wound care, including dressing changes and administering intravenous medications.
Medical Assistant/Cosmetic Specialist
Warthan Dermatology and Cosmetic Laser Surgery Center
Nacogdoches
09.2015 - 12.2019
- Managed insurance verification, prior authorization, and patient intake.
- Completed administrative and clinical tasks, including filing records and preparing patients for procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated effectively with other members of the spa team regarding client concerns.
- Recommended additional treatments or products based on individual customer needs.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Tested products on clients to determine best results and provide product recommendations.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Educated clients on proper skin care techniques according to individual needs.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Learned new techniques and complete chemical peel processes.
- Built positive client relationships and guided clients through treatments.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Set up patient rooms and sterilized equipment.
- Educated clients on skin care procedures and products.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Education
Vocational - Licensed PracIcal Nursing
Panola College
Carthage, TX08.2022
Certification - Medical AdministraIve Assistant
Penn Foster
Sco:sdale, AZ02.2017
Diploma -
Cushing High School
Cushing, TX05-2010
Skills
- Prior Authorization & Utilization Review
- Insurance Verification (Medicare, Medicaid, Commercial Plans)
- Clinical Assessment & Documentation
- EMR Systems (Experience with: Epic, Cerner, etc)
- InterQual & Milliman Criteria Knowledge
- Remote Patient Monitoring
- Medical Terminology & Compliance
- Communication & Collaboration
- Attention to Detail & Critical Thinking
- Patient Education & Counseling
- Customer service
- Staff training
- Problem-solving
- Coaching
- Team supervision
- Call center operations
- Team motivation
- Leadership
Certification
- LVN - Texas Compact State Nurse License, Active
- LVN- Alaska, California, Illinois, Massachusetts, Nevada, Oregon
- CPR & BLS Certification, Active
- AED Certification, Active
Timeline
LPN
Henderson Health and Rehabilitation Center
03.2024 - Current
LVN- Remote Patient Monitoring Team Lead
Nsight
08.2023 - Current
Licensed Vocational Nurse (LVN)
Aveanna Healthcare
08.2022 - Current
Medical Assistant/Cosmetic Specialist
Warthan Dermatology and Cosmetic Laser Surgery Center
09.2015 - 12.2019
Vocational - Licensed PracIcal Nursing
Panola College
Certification - Medical AdministraIve Assistant
Penn Foster
Diploma -
Cushing High School
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