Nicole Mathis
Canton,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Baptist Medical Center
11.2021 - 08.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Medical Receptionist
Total Access Urgent Care
06.2019 - 11.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
Assistant Manager
Wendy's
09.2014 - 06.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate Degree in Nursing - Nursing
Jefferson State Community College
Birmingham, AL11-2020
Skills
- Monitoring Vital Signs
- Patient Care Assessment
- Adherence to high customer service standards
Certification
- CNA - Certified Nurse Assistant 2021
- Registered in The state of Mississippi - Active
Timeline
Certified Nursing Assistant
Baptist Medical Center
11.2021 - 08.2022
Medical Receptionist
Total Access Urgent Care
06.2019 - 11.2021
Assistant Manager
Wendy's
09.2014 - 06.2019
Associate Degree in Nursing - Nursing
Jefferson State Community College
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