Nicole Matts
Sparks,NV
Summary
Detail-oriented administrative professional specializing in patient scheduling and prior authorizations. Expertise in coordinating complex procedures and maintaining precise records to enhance operational efficiency and improve patient experiences.
Overview
20
20
years of professional experience
Work History
Authorization Lead and Scheduling Liaison
Swift Institute
Reno
02.2025 - Current
- Obtain prior authorizations for in-office procedures and MRI services.
- Coordinated scheduling for physical therapy, pain management procedures, neurosurgery, and orthopedic consultations, ensuring timely access for patients.
- Supported specialty scheduling operations by assisting staff with scheduling-related needs, enhancing overall workflow.
- Maintained accurate referral logs in Microsoft Excel to facilitate efficient tracking and follow-up.
Procedure Scheduler & Prior Authorization Representative
Nevada Advanced Pain Specialists
Reno
06.2014 - 06.2018
- Scheduled various pain management procedures, including facet joint nerve blocks and ablations, shoulder, hip, and knee injections, spinal cord stimulator trials and implants, and pain pump implants, to enhance patient care.
- Verified and obtained authorizations for all in-office procedures and procedures performed at outpatient facilities used by providers.
- Coordinated office-based and surgery center procedures, streamlining scheduling and improving patient flow.
- Supported providers during patient visits, ensuring accurate appointment notes through close collaboration.
Soft Count Team
Siena Casino
Reno
11.2013 - 08.2014
- Accurately counted funds from gaming machines and table games, ensuring precision in financial reporting.
- Checked, balanced, and verified all funds prior to depositing into casino vault, safeguarding financial integrity.
- Collaborated with team to efficiently remove coin and money boxes from gaming machines on casino floor.
Munitions Handler
SOC, Ammunition Depot
Hawthorne
10.2010 - 06.2011
- Processed ammunition according to established procedures to ensure compliance and operational readiness.
- Adhered to safety guidelines and protocols, contributing to a safer work environment and minimizing risk of injuries.
- Handled munitions with precision in compliance with safety regulations.
- Conducted regular inspections of ammunition storage areas for safety and security.
- Operated forklifts and other equipment to move munitions efficiently.
Players Club Attendant, Waitress
El Capitan Lodge & Casino / Soft Count Team
Hawthorne
01.2007 - 10.2010
- Assisted customers with casino promotions and signed them up for current offers, enhancing engagement through effective use of computer systems.
- Contributed to casino promotions and maintained positive guest experiences through attentive service.
- Counted funds from gaming machines and table games, verified totals, and made deposits into the casino vault.
- Worked as part of a small team to remove coin and money boxes from gaming machines on the casino floor.
- Processed customer payments and balanced cash drawer daily, ensuring accuracy and accountability at shift's end.
- Took food orders, served customers promptly, and ensured order accuracy.
- Ensured tables were clean and ready for new customers. and maintained restaurant cleanliness.
Education
Associate of Science -
Truckee Meadows Community College
Reno06-2018
General Education -
Mineral County High School
Hawthorne01-2006
Skills
- Prior Authorizations
- Patient Scheduling
- Specialty Scheduling Support
- Referral Tracking
- Provider Coordination
- Medical Office Administration
- Microsoft Excel
- Record Accuracy
- Schedule coordination
- Safety Compliance
- Team Collaboration
- Customer Service
- Cash Handling
Timeline
Authorization Lead and Scheduling Liaison
Swift Institute
02.2025 - Current
Procedure Scheduler & Prior Authorization Representative
Nevada Advanced Pain Specialists
06.2014 - 06.2018
Soft Count Team
Siena Casino
11.2013 - 08.2014
Munitions Handler
SOC, Ammunition Depot
10.2010 - 06.2011
Players Club Attendant, Waitress
El Capitan Lodge & Casino / Soft Count Team
01.2007 - 10.2010
Associate of Science -
Truckee Meadows Community College
General Education -
Mineral County High School