Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Nicole Matzkow

Nicole Matzkow

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Nurse, Emergency Department

Grandview Medical Center
02.2024 - Current
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
  • Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
  • Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
  • Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
  • Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.

Registered Nurse, Emergency Department

University Of Alabama At Birmingham
10.2022 - 06.2024
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Assisted physicians in exam room during physicals and procedures.
  • Managed care from admission to discharge.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Developed and maintained good rapport and cooperative working relationships with providers, staff and patients.
  • Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.

Student Nurse Extern, Mother/Baby Unit

Kennestone Hospital-WellStar Health Systems
03.2022 - 05.2022
  • Performed regular rounds to check on well-being of patients.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Assessed care needs of patients and families utilizing nursing process.
  • Utilized Epic system to record patient data.
  • Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
  • Built rapport with patients and members of patients' support systems.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.

Behavioral Health Technician

Grandview Medical Cebter
07.2020 - 07.2021
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Performed client intake procedures according to internal standards for new admissions.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.

Education

Bachelor of Science - Nursing

Mercer University
Atlanta, Georgia
08.2022

Bachelor of Science - Psychology

University of Alabama At Birmingham
Birmingham, AL
05.2020

Skills

  • Charting and Clinical Documentation with Cerner
  • Patient Management
  • Privacy and Confidentiality
  • Prioritizing Patients
  • Patient Stabilization
  • Patient Assessments
  • Maintaining Patient Safety Standards
  • Nursing Process
  • Medication Administration
  • Patient Condition Monitoring
  • Complex Problem-Solving

Certification

Registered Nurse—Georgia Board of Nursing: RN315655

BLS—American Heart Association

ACLS—American Heart Association

PALS—American Heart Association

Timeline

Registered Nurse, Emergency Department

Grandview Medical Center
02.2024 - Current

Registered Nurse, Emergency Department

University Of Alabama At Birmingham
10.2022 - 06.2024

Student Nurse Extern, Mother/Baby Unit

Kennestone Hospital-WellStar Health Systems
03.2022 - 05.2022

Behavioral Health Technician

Grandview Medical Cebter
07.2020 - 07.2021

Bachelor of Science - Nursing

Mercer University

Bachelor of Science - Psychology

University of Alabama At Birmingham
Nicole Matzkow