Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Maxwell

Somerville,AL

Summary

Passionate customer service specialist offering 10 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning, computer literacy, guest registration, cash and credit card payments, billing of receivable accounts, weekly department scheduling, and usage of multi line phone system.

Overview

22
22
years of professional experience

Work History

Elderly Caregiver

Self-employeed
10.2019 - 05.2025
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.

Cashier/Stocker

Dollar General
04.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Answered questions about store policies and addressed customer concerns.

Front Desk Manager

Microtel Inn & Suites By Wyndham
05.2009 - 03.2019
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Trained front desk staff in all hotel procedures.
  • Oversaw fast-paced front desk operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
  • Controlled cash and credit card payment transactions at the front desk.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Resolved issues in a timely and professional manner with knowledgeable and friendly service.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Prepared weekly employee work schedules for front desk so all shifts received adequate coverage.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Weekly billing of all receivable accounts.
  • Completed Bi weekly payroll spreadsheets.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.

Pre-K Teacher

Mothers Friend Daycare
04.2003 - 04.2009
  • Organized and lead activities designed to promote physical, metal and social development.
  • Taught basic skills such as color, shape, number and letter recognition.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted sensory development by providing access to different textures.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' educational progress with individual charts and files.
  • Established daily routines that were easy for the children to follow.

Education

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Albert P Brewer High School
Somerville, AL

GED - undefined

Calhoun Community College
Tanner, AL
2003

Skills

  • Customer service
  • Credit card and cash payment handling
  • Guest services
  • Registration
  • Check-in and check-out procedures
  • Accounts receivable billing
  • Reliability and punctuality
  • Cash register systems
  • Product restocking

Timeline

Elderly Caregiver

Self-employeed
10.2019 - 05.2025

Cashier/Stocker

Dollar General
04.2019 - 10.2019

Front Desk Manager

Microtel Inn & Suites By Wyndham
05.2009 - 03.2019

Pre-K Teacher

Mothers Friend Daycare
04.2003 - 04.2009

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Albert P Brewer High School

GED - undefined

Calhoun Community College

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