Nicole May
Pickens,SC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Disaster Home Inspector
WSP USA Inspection Services/FEMA
10.2024 - Current
- Conducted thorough inspections of disaster-affected homes to assess structural integrity and safety.
- Collaborated with local agencies and stakeholders to facilitate timely disaster response efforts.
- Evaluated damage claims, providing detailed reports for federal assistance eligibility.
- Implemented quality control measures to ensure compliance with FEMA guidelines during inspections.
- Seasonal
Delivery Specialist
Amazon Hub Partner
12.2023 - Current
- Coordinated delivery schedules to enhance operational efficiency and meet customer expectations.
- Collaborated with team members to streamline package sorting processes and reduce delays.
- Provided excellent customer service by addressing inquiries and resolving complaints effectively.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Coordinated consistent on-time deliveries of damage-free goods.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Project Coordinator
Coastline Construction
05.2014 - 2023
- Coordinated project schedules and timelines to ensure timely completion of construction phases.
- Facilitated communication between contractors, ensuring clarity on home build goals and updates.
- Developed process improvement initiatives that enhanced workflow efficiency and reduced downtime across projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed project documentation, maintaining accurate records for compliance and quality assurance.
- Assisted in budgeting processes, tracking expenditures against project forecasts to optimize resource allocation.
- Design new homes
Owner/Operator
K-9 Cutz and Kennels
07.2005 - 03.2020
- Managed daily operations, ensuring efficiency and productivity across all business functions.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Oversaw inventory management, optimizing stock levels to meet demand without excess.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Remained up to date on current trends of haircuts
- Banking
- Excellent customer service.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
Education
Associate of Science - Law Enforcement
West Shore Community College
Scottville, MISkills
- Delivery coordination
- Route optimization
- Customer service
- Disaster inspections
- FEMA guidelines
- Communication skills
- Cash handling
- Clean driving record
- Project scheduling
- Professionalism and punctuality
Timeline
Disaster Home Inspector
WSP USA Inspection Services/FEMA
10.2024 - Current
Delivery Specialist
Amazon Hub Partner
12.2023 - Current
Project Coordinator
Coastline Construction
05.2014 - 2023
Owner/Operator
K-9 Cutz and Kennels
07.2005 - 03.2020
Associate of Science - Law Enforcement
West Shore Community College