Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Mayer

Sweeny,TX

Summary

Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Bartender

Texas Roadhouse
Lake Jackson, TX
01.2020 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Marketing Team Lead

Texas Roadhouse
Lake Jackson, Texas
01.2020 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, and monitoring budgets.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Distributed advertising and marketing collateral to store locations.
  • Attended monthly meetings representing Lake Jackson region for corporate management.
  • Prepared marketing reports weekly, by collecting and summarizing sales data.

Manager on Duty

Texas Roadhouse
Lake Jackson, TX
01.2020 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Server/Bartender

Red Lobster
Lake Jackson, TX
06.2016 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.

Server/Trainer

Islands Restaurants
Palm Desert, CA
07.2007 - 05.2013
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender

Wayside Pub
Lake Jackson, TX
07.2017 - 12.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Education

OSHA

Brazosport College
Lake Jackson, TX

GED -

Northland Pioneer College
Holbrook, AZ
08.2009

Skills

  • Identification and Compliance
  • Anticipating Guest Needs
  • Supply and Inventory Maintenance
  • Outstanding Customer Service
  • Hospitality and Guest Service
  • Suggestive Selling
  • Handling Difficult Customers
  • Teamwork and Professionalism
  • Professional Service Standards
  • Guest Satisfaction
  • Energetic and Outgoing
  • Guest Relations Management

Timeline

Bartender

Texas Roadhouse
01.2020 - Current

Marketing Team Lead

Texas Roadhouse
01.2020 - Current

Manager on Duty

Texas Roadhouse
01.2020 - Current

Bartender

Wayside Pub
07.2017 - 12.2019

Server/Bartender

Red Lobster
06.2016 - 10.2018

Server/Trainer

Islands Restaurants
07.2007 - 05.2013

OSHA

Brazosport College

GED -

Northland Pioneer College

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Nicole Mayer