Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Mayer

Holland

Summary

Adept Operations Manager with a proven track record at MillerKnoll, excelling in employee relations and implementing process improvement strategies. Spearheaded continuous improvement projects, enhancing efficiency by adopting new technologies. Skilled in coaching and developing teams, significantly boosting performance through the MillerKnoll Performance System.

Overview

2
2
years of professional experience

Work History

Operations Manager

MillerKnoll
08.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.

Temporary Manager

MillerKnoll
01.2024 - 08.2024
  • Responsible to lead and support 2 WTL's and their teams to achieve operational objectives through coaching, leading and developing using MKPS principles and processes.
  • Lead breakthrough work in our receiving department around automation potential.
  • Managed and motivated employees to be productive and engaged in work.

Continuous Improvement Leader 3

MillerKnoll
06.2022 - 01.2024
  • Established metrics-driven approach to monitor progress and measure success of continuous improvement efforts.
  • Spearheaded adoption of new technologies, enabling improved efficiency and increased capacity for growth.
  • Support strategic implementation of MKPS within operations.
  • Coach, teach and mentor team members and leaders on MKPS concepts and applications
  • Led cross-functional teams for successful execution of continuous improvement projects.


Education

Bachelor of Arts - Physical Education And Business

Hope College
Holland, MI

Skills

  • Employee relations and conflict resolution
  • Operations Leadership
  • Performance monitoring
  • Continuous improvements
  • Cross-functional communications
  • Process improvement strategies
  • MillerKnoll Performance System
  • Staff training/development

Accomplishments

  • Successful development of team members through the WTL and facilitator bridge programs
  • Helped develop and implement Qualified Line Support training
  • Successful implementation of AGV technology within the Aeron conveyance team eliminating cycle time and reducing required operators (FTE) to perform the job

Timeline

Operations Manager

MillerKnoll
08.2024 - Current

Temporary Manager

MillerKnoll
01.2024 - 08.2024

Continuous Improvement Leader 3

MillerKnoll
06.2022 - 01.2024

Bachelor of Arts - Physical Education And Business

Hope College

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