Nicole Mayhew
Washington,DC
Summary
Dynamic Medical Assistant with extensive experience at Internal Medicine Colleagues, skilled in electronic medical records and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and empathetic support. Adept at multitasking and organization, contributing to streamlined operations and high-quality patient care in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant/Medical Assistant
Internal Medicine Colleagues
06.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Patient Service Representative
Patient First Urgent Care
10.2022 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Medical Office Assistant/Medical Assisatnt
METRO RENAL ASSOCIATES
02.2021 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Visage Dermatology
12.2019 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
Medical Assistant/Receptionist
Dr. Cleveland Williams Lifetree Health
01.2014 - 12.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
No Degree - Medical Assistant
Sanz Nursing School
Washington, DC12-1998
High School Diploma -
Mckinkey Tech High School
Washington,DC06-1994
Skills
- Electronic medical records
- Phlebotomy techniques
- Patient scheduling
- Customer service
- Vital signs measurement
- Insurance verification
- Patient support
- Positive attitude
- Appointment management
- Office administration
Timeline
Medical Office Assistant/Medical Assistant
Internal Medicine Colleagues
06.2024 - Current
Patient Service Representative
Patient First Urgent Care
10.2022 - 10.2024
Medical Office Assistant/Medical Assisatnt
METRO RENAL ASSOCIATES
02.2021 - 05.2024
Medical Assistant
Visage Dermatology
12.2019 - 12.2021
Medical Assistant/Receptionist
Dr. Cleveland Williams Lifetree Health
01.2014 - 12.2021
No Degree - Medical Assistant
Sanz Nursing School
High School Diploma -
Mckinkey Tech High School
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