Nicole Mazyck
Charleston,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Scotchman
08.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Patient Care Advocate
Alorica
01.2020 - 08.2021
- Answering inbound calls pertaining to customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
- Work to research and resolve problems in a timely manner
- Assist members in understanding and maximizing the use of their pharmacy distribution program
- Answering inbound calls
- Notating accounts during and after calls
- Processing credit/debit card payments
- Complying with HIPPA regulations.
Housekeeper
Embassy Suites by Hilton
05.2019 - 08.2019
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
CSR - Customer Service Representative
Sunoco Gas Station
09.2018 - 11.2018
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Production Worker
PW Production Services
04.2018 - 09.2018
- Located and picked merchandise to fulfill daily customer orders.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Cashier/Customer Service
Wendy’s
09.2017 - 03.2018
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Housekeeper
Motel
12.2016 - 03.2017
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
La Quinta Inns & Suites
04.2016 - 11.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Responded to requests from patrons for linens and toiletries.
Cashier
ABM Industries, Inc
10.2015 - 02.2016
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
Cashier
Hardees
01.2015 - 11.2015
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
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Fort Dorchester High School
Skills
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Call Documentation
- Microsoft Windows
- Microsoft Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Scotchman
08.2021 - 07.2022
Patient Care Advocate
Alorica
01.2020 - 08.2021
Housekeeper
Embassy Suites by Hilton
05.2019 - 08.2019
CSR - Customer Service Representative
Sunoco Gas Station
09.2018 - 11.2018
Production Worker
PW Production Services
04.2018 - 09.2018
Cashier/Customer Service
Wendy’s
09.2017 - 03.2018
Housekeeper
Motel
12.2016 - 03.2017
Housekeeper
La Quinta Inns & Suites
04.2016 - 11.2016
Cashier
ABM Industries, Inc
10.2015 - 02.2016
Cashier
Hardees
01.2015 - 11.2015
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Fort Dorchester High School
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