Summary
Work History
Education
Skills
Timeline
Generic

Nicole McAfee

Riverside,CA

Summary

A highly motivated self-starter with a desire to take on new challenges. With solid work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Real Estate Agent/Property Manager

Self Employed Services
Riverside, CA
6/1/2009 - Current
  • Managed tenant relationships, including responding to repair requests and complaints promptly.
  • Ensured compliance with all applicable laws, regulations, and policies related to property management.
  • Performed regular inspections of properties to identify maintenance needs and ensure quality standards were met.
  • Developed and implemented strategies for marketing rental properties and filling vacancies efficiently through the traditional cash-paying market and Government Housing assistance programs.
  • Identify suitable tenants, and conduct new tenant interviews through tenant screenings and background checks.
  • Prepare rental/lease agreements and maintain records of served notices.
  • Negotiate cash for keys and relocations
  • Initiate unlawful detainer proceedings
  • Facilitate Housing Choice Voucher (Section 8) tenants' program compliance.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Maintained updated knowledge of local real estate markets.
  • Negotiated purchase agreements and contracts with buyers and sellers.

Eligibility Worker II

County of Los Angeles
City of Industry, CA
3/07/06 - 02.2025
  • Determined clients' eligibility for public assistance programs (CalWORKs, CalFresh, Medi-Cal) and other services. Interpret program regulations, policies, and procedures for public officials, participants, and the general public.
  • Provided information to clients regarding their rights and responsibilities for government and state assistance programs.
  • Conduct effective interviews with applicants and participants by phone and face-to-face in various locations, obtain information and verification documentation, and understand the needs of applicants and participants for social services.
  • Review, evaluate, and resolve discrepancies causing errors; accurately input data into Cal Saws and other internal database systems; prepare and generate appropriate forms and notices of actions in a timely manner; and verify that all documentation provided is accurate and up to date.
  • Compute the amounts of authorized government assistance payment grants and perform other income computations to determine eligibility.
  • Generate error reports, and prepare evaluations for corrections and recommendations to rectify errors.
  • Recertify and update participant changes and financial circumstances that could affect an individual's eligibility for assistance programs.
  • Researched discrepancies in submitted documentation as needed.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Participated in regular training sessions on new policies or procedures related to eligibility requirements.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Real Estate Salesperson License

Los Angeles Southwest College
Los Angeles, CA

Some College (No Degree) - Sociology

Barstow College

Skills

  • Effective Communication Skills
  • Advocacy and Applicant Support Service
  • Multitasking Abilities
  • Government Program Understanding and Advisement
  • Expert Residential Real Estate
  • Analytical thinking
  • Proficient in Microsoft Office 365, Google Docs, and Keynote

Timeline

Real Estate Agent/Property Manager

Self Employed Services
6/1/2009 - Current

Eligibility Worker II

County of Los Angeles
3/07/06 - 02.2025

Real Estate Salesperson License

Los Angeles Southwest College

Some College (No Degree) - Sociology

Barstow College
Nicole McAfee