Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
2026
2026
years of professional experience
Work History
Leadership Involvement Club
Westmoreland Community College
Used strong interpersonal communication skills to convey information to others.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness and willingness to help wherever needed.
Was paired with incoming students to familiarize them with the college.
Assisted and organized open house activities.
Volunteer
Christ The Divine Teacher School
08.2019 - Current
Participated in group activities with students to build teamwork and foster healthy relationships.
Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
Supported the school''s fundraising efforts, raising funds for extracurricular activities and resources.
Helped with planning and implementation of school fundraisers to bring in needed monies for school.
Business Owner/Operator
Capozzi Complete Clean, LLC
01.2014 - Current
Perform routinely scheduled cleaning services for households and businesses
Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Consulted with customers to assess needs and propose optimal solutions.
Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Kept all building areas and equipment functional and well-organized to promote business performance.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Responsible for all business tasks such as bookkeeping and scheduling
Senior Medical Secretary
Athena Women's Care, LLC.
01.2016 - 10.2021
Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
Facilitated patient flow in the clinic by coordinating appointments and preparing examination rooms with necessary equipment.
Expedited insurance claim processing for timely reimbursements, verifying coverage details and submitting accurate documentation.
Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
Assisted clinicians in the development of effective care plans by gathering relevant patient history information upon intake.
Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements or obtaining medication prior authorizations.
In-Home Babysitter
01.2016 - 12.2018
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Prepared healthy, age-appropriate snacks and meals.
Reassured children when upset providing emotional support and stability.
Intern
CASA Westmoreland
08.2014 - 12.2015
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Assisted with donor correspondence and direct mail solicitations.
Management and input of using donor database as well as event planning and preparations of communication pieces.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Materials Management Worker/Surgical Supply
Excela Health
01.2011 - 01.2012
Documented orders within the necessary computing systems.
Distributed materials throughout the hospital departments and patients.
Controlled large inventory quantities, responsible for sterilizing proper surgical equipment
Cleaned and straightened work areas to maximize productivity safety and sterilization.
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Dietary Aide
Excela Health
01.2007 - 01.2011
Worked directly with patients in obtaining diets.
Had to operate various software systems to fulfill needs of the department.
Ensured timely delivery of meals by effectively organizing distribution schedules among Dietary Aide team members.
Ensured compliance with state regulations regarding food safety and sanitation through strict adherence to guidelines and regular inspections.
Enhanced team performance by conducting regular evaluations, identifying areas for improvement and providing constructive feedback.
Collaborated with dietitians to develop specialized meal plans for patients with specific health concerns or allergies.
Volunteer Mentor Club
California University of Pennsylvania
08.2008 - 08.2009
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Served as role model for mentees by demonstrating strong values and ethical standards.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Phlebotomy/Specimen Processing Student at Westmoreland County Community CollegePhlebotomy/Specimen Processing Student at Westmoreland County Community College
Associate Director, Student Involvement and Leadership Center at Indiana University, Office of Student LifeAssociate Director, Student Involvement and Leadership Center at Indiana University, Office of Student Life