Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole M. Carter

Middle River,MD

Summary

Experienced in managing healthcare services and resources to ensure efficient and quality patient care. Proficient in coordinating appointments, referrals, and medical records while maintaining confidentiality and compliance with regulations. Skilled in liaising between patients, healthcare providers, and insurance companies to facilitate seamless care delivery.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Service Representative 3

Baltimore Medical System
Baltimore, MD
05.2021 - Current
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Medical Receptionist

Express Care Urgent Care
Dundalk, MD
01.2018 - 05.2021
  • Greeting patients professionally both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Notifying providers of patient arrivals
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims

Health Aide

Caring Nurses
Bel-Air, MD
01.2009 - 12.2018
  • Collect daily vital signs digitally, as well as manually
  • Assist with daily hygiene needs
  • Correspond with families and other care givers to create the best living environment
  • Other duties as assigned to assist with daily living

Cardiology Tech

Sinai Hospital
Baltimore, MD
01.2004 - 12.2009
  • Performs various non-invasive diagnostic tests on patients as directed by the Cardiologist, such as, electrocardiograms (ECG's), stress tests and Holter recordings as stipulated by the physician in accordance with departmental procedures/protocols

Labor & Delivery Tech

Johns Hopkins
Baltimore, MD
01.2000 - 12.2004
  • Assist in the care of patients to include, drawing labs, septic workups, EKG’s, transporting patients to the floor upon admission
  • Turning over rooms, getting them ready for the next patient, and any other duties ask of me

Patient Care Technician

Franklin Square Hospital
Rosedale, MD
01.1995 - 12.2000
  • Obtain vital signs and document all data
  • Support care providers by ensuring patient needs are meet
  • Performed various administrative duties including data entry and document preparation

Education

Diploma -

Walbrook Senior High School
01.1996

Skills

  • Administrative Skills
  • Appointment booking
  • HIPPA
  • Payroll
  • Computerized billing
  • Insurance eligibility verification
  • Processing mail
  • Telephone practices
  • Processing payments and receipts
  • Basic filing
  • Typing and word processing
  • Records management
  • Medical office management
  • Computer skills
  • Microsoft Word
  • Excel
  • PowerPoint
  • Clockwise
  • EVS
  • T-System
  • Self-motivated team player
  • Easy to be trained
  • Quick learner

Certification

First Aid/CPR Certification

Timeline

Service Representative 3

Baltimore Medical System
05.2021 - Current

Medical Receptionist

Express Care Urgent Care
01.2018 - 05.2021

Health Aide

Caring Nurses
01.2009 - 12.2018

Cardiology Tech

Sinai Hospital
01.2004 - 12.2009

Labor & Delivery Tech

Johns Hopkins
01.2000 - 12.2004

Patient Care Technician

Franklin Square Hospital
01.1995 - 12.2000

Diploma -

Walbrook Senior High School

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Nicole M. Carter