Nicole McBurney
Casselberry,FL
Summary
Compassionate Preceptor skilled in instruction and closely monitoring student growth. Committed to cultivating relationships with individual students to ensure success.
Overview
10
10
years of professional experience
Work History
Respiratory Therapist
Advent Health Orlando
Orlando, FL
07.2021 - Current
- Reviewed current literature related to respiratory disorders and treatments in order to update clinical skillset.
- Assisted in training new hires on department policies, protocols and safety procedures related to respiratory therapy practices.
- Collaborated with interdisciplinary team members to ensure optimal patient care was achieved.
- Operated mechanical ventilators following specified parameters of treatment.
Outbound Customer Service Representative
Massey Services
Casselberry, FL
07.2019 - 05.2021
- Managed multiple tasks simultaneously while maintaining excellent attention to detail.
- Provided additional support when needed such as setting appointments or scheduling deliveries.
- Answered customer inquiries regarding products, services, and account information.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
Customer Service Cashier
Publix
Casselberry, FL
05.2014 - 06.2019
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Bachelor of Science - Health Sciences
Seminole State College of Florida
Sanford, FL12-2024
Associate of Science - Respiratory Therapy
Seminole State College of Florida
Sanford, FL05-2021
Skills
- Infection Control
- Patient Needs Assessment
- Care Plan Management
- Analytical Thinking
- Time Management
- Teamwork and Collaboration
Timeline
Respiratory Therapist
Advent Health Orlando
07.2021 - Current
Outbound Customer Service Representative
Massey Services
07.2019 - 05.2021
Customer Service Cashier
Publix
05.2014 - 06.2019
Bachelor of Science - Health Sciences
Seminole State College of Florida
Associate of Science - Respiratory Therapy
Seminole State College of Florida
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